Duty Manager

Rak Properties PJSC; Ras Al Khaimah; On-site; AED 112,000 - 156,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a dedicated Night Manager/Guest Relations professional to safeguard guest satisfaction during night shifts. You will be the main point of guest contact 24 hours, monitor arrivals, and ensure reservations and VIP handling run smoothly.

Join a luxury resort brand rooted in Thai hospitality. You will perform night audits, coordinate housekeeping, and keep team members informed about products and services across rooms, F&B, spa and health clubs.

Responsibilities

• Be the main point of guest contact 24 hours.
• Monitor all night arrivals, ensuring all requests are carried out smoothly.
• Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible.
• Deal with VIP room inspections/arrivals/departures.
• Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Complete the night audit in line with the standards and procedures of the resort for night manager.
• Submit housekeeping and cleaning requests as required.
• Ensure all Team Members are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club.

Job description

Job Location

Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Responsibilities

To be the main point of guest contact 24 hours. Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures. Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. Complete the night audit in line with the standards and procedures of the resort for night manager. Submit housekeeping and cleaning requests as required. Ensure all Team Members are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club.