Dubai Showroom Customer Experience Specialist (FR/EN)

Shawfloorscareers; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

Shaw Industries Dubai showroom is seeking a Customer Service Specialist to support Middle East and French-speaking customers. You will handle orders, inquiries, and showroom duties, ensuring a welcoming environment and organized sample library.

The role emphasizes First Contact Resolution and professional customer interactions. You will collaborate with sales, marketing, and operations, maintain SFDC data for projects, and assist with quotes and reports from Glenigan.

Qualifications

• 1–2 years of customer service experience in sales or luxury brands.
• Excellent written and verbal communication in English; French or German preferred.
• Ability to work in a fast-paced showroom environment.

Responsibilities

• Enter orders and respond to enquiries for assigned customers.
• Coordinate with transportation partners to ensure timely deliveries.
• Monitor orders and inventory to maximize service and reduce costs.
• Maintain showroom appearance and manage sample library and café supplies.
• Provide weekly showroom activity reporting to sales teams.

Skills

Customer service

Communication

French language

German language

Sales support

Tools

SFDC (Salesforce)

Glenigan

Job description

Shaw Industries Dubai showroom is seeking a Customer Service Specialist to support Middle East and French-speaking customers. You will handle orders, inquiries, and showroom duties, ensuring a welcoming environment and organized sample library.

The role emphasizes First Contact Resolution and professional customer interactions. You will collaborate with sales, marketing, and operations, maintain SFDC data for projects, and assist with quotes and reports from Glenigan.