Dubai Luxury Head Waiter | Lead Service & Team

Sayhello Agency; United Arab Emirates; On-site; AED 67,000 - 134,000; Full time

Job summary

Say HELLO! for DUBAI is seeking a Head Waiter to lead front‑of‑house operations at partner venues in Dubai. This full‑time, on‑site role focuses on delivering attentive, high‑quality service and supervising wait staff to uphold brand standards.

You will coordinate with the kitchen and bar, manage reservations, mentor team members, and ensure cleanliness and presentation standards are met while maintaining guest satisfaction.

Qualifications

• Strong customer-focused mindset with proven experience in customer service and guest-facing hospitality roles.
• Solid understanding of Food & Beverage offerings, including menu knowledge, pairing suggestions, and quality standards.
• Hands-on experience in Food Service operations, such as table management, order taking, and coordination between front and back of house.
• Excellent Communication skills, including clear verbal communication, active listening, and the ability to handle guest feedback professionally.
• Basic familiarity with Cooking or kitchen processes to coordinate effectively with culinary teams and understand preparation times.
• Previous experience in a supervisory or lead waiter role in restaurants, hotels, or similar hospitality environments.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by operational needs.
• Strong organizational skills, attention to detail, and the ability to remain calm and efficient in a fast-paced environment.
• Working proficiency in English; additional languages commonly used in Dubai are an advantage.
• Formal hospitality training or certification is beneficial but not mandatory; a passion for service and guest satisfaction is essential.

Responsibilities

• The Head Waiter oversees the dining floor, ensuring guests receive attentive, consistent, and high-quality service throughout their visit.
• Day-to-day responsibilities include supervising wait staff, managing table assignments and reservations, coordinating with the kitchen and bar to ensure timely service, and handling guest requests or concerns in a professional manner.
• The role also involves training and mentoring team members, supporting menu knowledge and upselling, maintaining cleanliness and presentation standards, and assisting with opening and closing procedures.
• The Head Waiter works closely with restaurant management to uphold brand standards and enhance the overall guest experience.

Skills

Customer-focused mindset

Food & Beverage knowledge

Food Service operations

Communication skills

Cooking/kitchen familiarity

Supervisory/lead waiter experience

Flexibility (evenings/weekends/holidys

Organizational skills

English proficiency

Hospitality training (beneficial)

Job description

Say HELLO! for DUBAI is seeking a Head Waiter to lead front‑of‑house operations at partner venues in Dubai. This full‑time, on‑site role focuses on delivering attentive, high‑quality service and supervising wait staff to uphold brand standards.

You will coordinate with the kitchen and bar, manage reservations, mentor team members, and ensure cleanliness and presentation standards are met while maintaining guest satisfaction.