Dubai Logistics Operations Lead

Amazon UAE; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Amazon UAE in Dubai is seeking an Operations Supervisor - Logistics to lead frontline teams across Amazon Logistics and Fulfillment Center workflows. You will supervise 30–40 Operations Assistants, associates, and DSP personnel, manage labor, ensure safety, and drive performance improvements to keep orders moving efficiently.

In this UAE National role, you will report metrics, coordinate with cross-functional partners, and implement process improvements while maintaining a positive,

Qualifications

• Experience managing operational teams in logistics or delivery networks.
• Strong workforce planning and performance measurement skills.
• Ability to analyze data and translate metrics into action.

Responsibilities

• Direct daily activities across Amazon Logistics and Fulfillment Center workflows.
• Supervise Operations Assistants, associates, and Delivery Service Provider teams.
• Allocate labor according to workload, staffing levels, and operational priorities.
• Lead shift meetings, assign duties, and communicate clear performance expectations.
• Train, coach, and develop employees to improve capability and engagement.
• Maintain a positive working environment built around safety, accountability, and respect.
• Monitor KPIs and investigate the causes of productivity, quality, or delivery exceptions.
• Implement corrective actions and verify whether improvements are sustained.
• Identify opportunities to streamline workflows without reducing quality or functionality.
• Conduct detailed operational analysis and become a subject matter expert on core processes.
• Report daily metrics, operational risks, and unresolved exceptions to relevant stakeholders.
• Communicate effectively with operational, business, and technical teams.
• Coordinate with external agencies and review their service performance.
• Use operational software and hardware tools to support accurate daily execution.
• Ensure employees have functional equipment and arrange repairs or replacements when required.
• Support new system and process rollouts by gathering feedback and assisting users.
• Make timely decisions when operational conditions or customer requirements change.
• Share successful practices across teams and contribute to continuous improvement initiatives.

Skills

Frontline operations supervision

Team leadership

Labor allocation

Shift planning

Performance metrics

Data analysis

Root cause investigation

Process improvement

Health and safety compliance

Operational reporting

Cross-functional communication

Job description

Amazon UAE in Dubai is seeking an Operations Supervisor - Logistics to lead frontline teams across Amazon Logistics and Fulfillment Center workflows. You will supervise 30–40 Operations Assistants, associates, and DSP personnel, manage labor, ensure safety, and drive performance improvements to keep orders moving efficiently.

In this UAE National role, you will report metrics, coordinate with cross-functional partners, and implement process improvements while maintaining a positive,