Dubai IT Support Engineer: Hardware & Network Champion

Zapegg Tax Consultant; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Zapegg Tax Consultant in Dubai seeks a skilled IT Support Engineer to maintain computing systems, troubleshoot issues, and keep office technology running smoothly for a professional consultancy.

You will provide first- and second-line support, install and maintain desktops, printers, and network access, manage user accounts, and assist with security and data backup while communicating clearly with staff.

Qualifications

• Bachelor or diploma in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.
• Previous experience as an IT Support Engineer, IT Support Technician, Desktop Support Engineer, or in a similar role is an advantage.
• Strong knowledge of computer hardware, software installation, and troubleshooting.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, routers, and switches.
• Knowledge of user account management, access permissions, and IT security practices.
• Familiarity with antivirus software, system updates, and data backup procedures.
• Experience with printers, scanners, and other office IT equipment.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills in English.

Responsibilities

• Provide first-line and second-line technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other office equipment.
• Diagnose and resolve problems related to operating systems, applications, email, and computer performance.
• Set up and maintain user accounts, access permissions, passwords, and employee workstations.
• Troubleshoot LAN, Wi-Fi, internet connectivity, and basic network configuration issues.
• Install, update, and maintain operating systems, business applications, antivirus software, and security tools.
• Support Microsoft Office applications, email platforms, and other software used for daily office operations.
• Assist with the maintenance of accounting software, tax-related applications, and document management systems.
• Monitor system performance and identify technical issues that may affect business operations.
• Perform routine system maintenance, software updates, and basic preventive maintenance.
• Assist with data backup procedures and support data recovery when necessary.
• Implement IT security practices, including antivirus protection, access control, and secure password management.
• Maintain records of IT assets, software licences, equipment assignments, and technical support requests.
• Coordinate with external IT service providers and vendors for repairs, upgrades, and specialized technical support.
• Provide technical guidance to employees and explain solutions in a clear and understandable manner.
• Support the setup of computers, network access, and software for new employees.
• Document technical problems, troubleshooting steps, and solutions for future reference.
• Follow company policies regarding information security, data protection, and the responsible use of IT resources.

Skills

Windows OS

Networking basics

Office 365

IT security basics

Troubleshooting

English communication

Customer support

Problem solving

Education

Bachelor’s degree in IT or related

Tools

Remote support tools

Active Directory

Microsoft 365 admin

IT asset management

Job description

Zapegg Tax Consultant in Dubai seeks a skilled IT Support Engineer to maintain computing systems, troubleshoot issues, and keep office technology running smoothly for a professional consultancy.

You will provide first- and second-line support, install and maintain desktops, printers, and network access, manage user accounts, and assist with security and data backup while communicating clearly with staff.