Dubai Hotel Reservations Specialist

Accor Group; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Accor invites applications for a Reservation Agent position at Swissotel Al Ghurair and Swissotel Living Al Ghurair in Dubai. The role focuses on handling hotel reservations, inquiries, confirmations, and changes via phone, email, and other channels, ensuring accurate data entry and excellent guest service.

Ideal candidates will bring hospitality experience, strong communication skills, and proficiency with Opera or similar PMS.

Qualifications

• ,

Responsibilities

• Answer incoming reservation calls promptly using approved hotel greeting standards and reservation scripts.

Skills

Hotel reservations

Guest service

Upselling

Cross-selling

Phone reservations

Email reservations

Opera

MS Office

Tools

Opera PMS

MS Office

Job description

Accor invites applications for a Reservation Agent position at Swissotel Al Ghurair and Swissotel Living Al Ghurair in Dubai. The role focuses on handling hotel reservations, inquiries, confirmations, and changes via phone, email, and other channels, ensuring accurate data entry and excellent guest service.

Ideal candidates will bring hospitality experience, strong communication skills, and proficiency with Opera or similar PMS.