Dubai-Based Ocean Freight Import Specialist

DHL Global Forwarding; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

DHL Global Forwarding in Dubai seeks an Ocean Freight Import Specialist to manage shipment activities, support routing, and ensure compliant operations. You will be the primary contact for customers, handling documentation, invoicing, and issue resolution to maintain service quality.

The role includes coordinating with clients and suppliers to optimize processes, improve delivery performance, and contribute to profitability.

Qualifications

• Vocational/Specialized/Technical/Certification required.
• Less than 2 years of experience.

Responsibilities

• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.
• Act as Customer first point of contact for shipment information, exception / complaint management and claims.
• Support shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes.
• Execute necessary regulatory compliance procedures relating to commodity and locations for shipments.
• Maintain close business relationship with existing clients, identify potential upsell opportunities and achieve a desired level of customer retention.
• Study and resolve issues in day-to-day delivery and contribute to best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency with the use of the transportation management system.
• Support performance monitoring of suppliers and propose corrective actions.
• Participate in PDs and GEMBA activities and share improvement ideas proactively.

Job description

DHL Global Forwarding in Dubai seeks an Ocean Freight Import Specialist to manage shipment activities, support routing, and ensure compliant operations. You will be the primary contact for customers, handling documentation, invoicing, and issue resolution to maintain service quality.

The role includes coordinating with clients and suppliers to optimize processes, improve delivery performance, and contribute to profitability.