Dubai-Based MENA CSM & Growth Account Manager

Thomson Reuters; Dubai; Hybrid; AED 441,000 - 661,000; Full time

Benefits offered by this job

Hybrid work model

Work-life balance policies

Career development programs

Industry competitive benefits

Culture and inclusivity

Job summary

Thomson Reuters in Dubai seeks an Account Manager / Customer Success Manager for the MENA region. Native Arabic speaker with English fluency is essential. The role focuses on protecting and growing the existing book of business by delivering Thomson Reuters legal content and AI solutions.

You will develop account strategies, collaborate with internal teams, and maintain a growth-centric plan while building relationships with senior stakeholders across the region.

Qualifications

• Proven experience in Customer Success and account management across MENA markets.
• Strong track record in legal/regulatory/SaaS sectors with deep understanding of client workflows.
• Exceptional relationship-building and negotiation skills at executive level.
• Fluency in English and Arabic; strong communication and presentation skills.

Responsibilities

• Drive retention and expansion strategies for existing accounts; identify upsell and cross-sell opportunities.
• Build and maintain trusted relationships with C-level executives and key stakeholders.
• Act as a strategic advisor on legal content and AI solutions to enhance client workflows and efficiency.
• Collaborate internally to deliver comprehensive solutions and ensure client success.
• Maintain accurate pipeline and performance reporting in Salesforce; leverage insights for proactive engagement.
• Advocate for clients internally and ensure high satisfaction and adoption of solutions.

Skills

Customer Success

Account Management

MENA markets

SaaS

Executive relationships

Arabic & English

Job description

Thomson Reuters in Dubai seeks an Account Manager / Customer Success Manager for the MENA region. Native Arabic speaker with English fluency is essential. The role focuses on protecting and growing the existing book of business by delivering Thomson Reuters legal content and AI solutions.

You will develop account strategies, collaborate with internal teams, and maintain a growth-centric plan while building relationships with senior stakeholders across the region.