CSMAccount Manager

Thomson Reuters; Dubai; On-site; AED 441,000 - 661,000; Full time

Benefits offered by this job

Hybrid work model

Work-life balance policies

Career development programs

Industry competitive benefits

Culture and inclusivity

Job summary

Thomson Reuters in Dubai seeks an Account Manager / Customer Success Manager for the MENA region. Native Arabic speaker with English fluency is essential. The role focuses on protecting and growing the existing book of business by delivering Thomson Reuters legal content and AI solutions.

You will develop account strategies, collaborate with internal teams, and maintain a growth-centric plan while building relationships with senior stakeholders across the region.

Qualifications

• Proven experience in Customer Success and account management across MENA markets.
• Strong track record in legal/regulatory/SaaS sectors with deep understanding of client workflows.
• Exceptional relationship-building and negotiation skills at executive level.
• Fluency in English and Arabic; strong communication and presentation skills.

Responsibilities

• Drive retention and expansion strategies for existing accounts; identify upsell and cross-sell opportunities.
• Build and maintain trusted relationships with C-level executives and key stakeholders.
• Act as a strategic advisor on legal content and AI solutions to enhance client workflows and efficiency.
• Collaborate internally to deliver comprehensive solutions and ensure client success.
• Maintain accurate pipeline and performance reporting in Salesforce; leverage insights for proactive engagement.
• Advocate for clients internally and ensure high satisfaction and adoption of solutions.

Skills

Customer Success

Account Management

MENA markets

SaaS

Executive relationships

Arabic & English

Job description

Account Manager / Customer Success Manager MENA

Native Arabic speaker and English fluency essential

Location: Dubai
Company: Thomson Reuters

Thomson Reuters is the global market leader in content AI and software solutions. We empower legal & Tax professionals within law firms corporates governments and academic institutions with intelligent data and software solutions that help in making confident decisions and reinventing the way they do their work. Thomson Reuters is looking for a Customer Success Manager

MENA region based in Dubai to cover legal content and AI solutions.

Role Purpose:

Protect and grow the existing book of business while building strong long-term relationships to support clients across MENA. Ensure customer success by delivering value through Thomson Reuters legal content and AI solutions.

Develops and executes account strategy collaborating with different internal teams to deliver a comprehensive product offering to meet overall customer needs. Develops key stakeholder communities both internal and external.

About The Role:

• Drive retention and expansion strategies for existing accounts; identify upsell and cross-sell opportunities.
• Build and maintain trusted relationships with C-level executives and key stakeholders.
• Act as a strategic advisor on legal content and AI solutions to enhance client workflows and efficiency.
• Collaborate internally to deliver comprehensive solutions and ensure client success.
• Maintain accurate pipeline and performance reporting in Salesforce; leverage insights for proactive engagement.
• Advocate for clients internally and ensure high satisfaction and adoption of solutions.
• Act as an expert for legal content/AI solutions and advise clients to improve work efficiency.
• Maintain deep knowledge of the designated accounts/territory and the clients workflow and challenges.
• Strategically develops executes and maintains a growth-centric business plan and own overall strategy for revenue growth.
• Develops strong high level contact network within the designated territory including C and E level executives and department heads.
• Establishes strong long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers.
• Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.
• Maintain accurate pipeline on salesforce for forecast and reporting purposes.

About You:

• Proven experience in Customer Success and account management across MENA markets.
• Strong track record in legal/regulatory/SaaS sectors with deep understanding of client workflows.
• Exceptional relationship-building and negotiation skills at executive level.
• Fluency in English and Arabic; strong communication and presentation skills.
• Self-starter with ability to drive results under limited supervision.
• Maintains up to date product knowledge on all products and solutions.
• Strong understanding of customers and their business model and workflows.
• Strong relationship building skills and experience in establishing C level relationship.
• Proven commercial experience in a customer facing environment required.
• Problem solving skills and ability to understand articulate structure and solve client needs.
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
• Strong collaboration skills & strong interpersonal skills.
• A desire to compete and win business in a team setting.
• Wide contact network across MENA region would be an advantage

#LI-KL1

Whats in it For You

• Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Required Experience:

Manager