Doorman

Vogo Hotels; Abu Dhabi; Vor Ort; AED 34.000 - 50.000; Vollzeit

Zusammenfassung

Vogo Hotels in Abu Dhabi seeks a vigilant Security and Guest Services Agent to warmly welcome guests, assist with luggage, and monitor entrances. You will uphold guest safety, verify access, and provide information on facilities and services.

In this role you’ll control crowd flow during peak times, direct guests to parking or waiting areas, coordinate with event staff, and act as a first responder in emergencies while maintaining a neat, secure entrance environment.

Qualifikationen

• Security training and crowd management experience preferred.
• Excellent interpersonal and communication skills for guest interaction.
• Ability to stand and walk for extended periods, lift and carry luggage as needed.
• Quick thinking and calm under pressure for emergencies.
• Neat and tidy appearance with uniform or designated attire.
• Dependability and punctuality for scheduled shifts.
• Attention to details during guest verification and ticket checks.
• Knowledge of relevant laws and regulations (fire safety, alcohol serving) for compliance.

Aufgaben

• Greet guests and provide a warm, friendly welcome.
• Assist guests with luggage and belongings.
• Monitor entrance to ensure only authorized individuals enter.
• Manage crowd flow and maintain order during busy periods.
• Provide information about facilities, events and services.
• Direct guests to parking areas or waiting zones for transportation.
• Act as first point of contact in emergencies and assist evacuations if needed.
• Keep entrance area clean and tidy; arrange furniture as required.
• Support during special events with crowd management and guest directions.
• Deliver excellent customer service and address guest inquiries or concerns.

Kenntnisse

Security Training

Customer Service Skills

Physical Fitness

Problem-Solving Ability

Professionalism

Reliability

Attention to Detail

Legal Compliance

Jobbeschreibung

Responsibilities

• Greeting Guests: Welcome guests as they arrive at the establishment, opening doors and providing a warm and friendly greeting.
• Assisting Guests: Offer assistance to guests with luggage, packages, or any other items they may be carrying.
• Maintaining Security: Monitor the entrance area to ensure that only authorized individuals enter the premises, checking identification or tickets as necessary.
• Managing Crowds: Control the flow of guests entering and exiting the establishment, especially during busy periods, to maintain order and safety.
• Providing Information: Offer information to guests about the establishment, such as location of facilities, events, or services available.
• Directing Traffic: Direct guests to appropriate areas, such as parking areas or designated waiting areas for transportation services.
• Handling Emergencies: Act as a point of contact in case of emergencies, such as fire alarms or medical emergencies, and assist in evacuating guests if necessary.
• Maintaining Cleanliness: Ensure that the entrance area is clean and tidy at all times, including removing trash or debris and arranging furniture or decorations as needed.
• Assisting with Special Events: Provide support during special events or occasions held at the establishment, such as directing guests to event locations or assisting with crowd management.
• Customer Service: Provide excellent customer service by being attentive to guests' needs and addressing any concerns or inquiries they may have.

Qualifications

• Security Training: Previous experience in security or crowd management is preferred, along with knowledge of basic security procedures.
• Customer Service Skills: Excellent interpersonal and communication skills are essential for interacting with guests in a friendly and professional manner.
• Physical Fitness: Ability to stand and walk for extended periods, as well as lift and carry heavy objects when assisting guests with luggage or packages.
• Problem-Solving Ability: Quick thinking and the ability to remain calm under pressure are important for handling unexpected situations or emergencies.
• Professionalism: Maintain a neat and tidy appearance, including wearing a uniform or appropriate attire specified by the establishment.
• Reliability: Dependability and punctuality are crucial for fulfilling scheduled shifts and providing consistent service to guests.
• Attention to Detail: Ability to pay attention to details and follow instructions accurately, especially when verifying guest identification or tickets.
• Legal Compliance: Knowledge of relevant laws and regulations, such as alcohol serving regulations or fire safety codes, to ensure compliance with legal requirements.

About the Company

Abu Dhabi Golf Resort is the epitome of luxury and leisure in the heart of Abu Dhabi. As the premier golf resort in the region, VOGO offers a harmonious blend of championship golf against the stunning Abu Dhabi skyline and opulent accommodations designed for unmatched comfort. Our centrally located hotel in Abu Dhabi provides easy access to key attractions, while our world-class spa, exquisite dining, and breathtaking views make VOGO the ultimate destination for golf enthusiasts and those seeking a tranquil escape. Book your stay today and experience the perfect fusion of indulgence and relaxation at VOGO Abu Dhabi Golf Resort & Spa.