Director Supply Chain, tMart UAE

Delivery Hero SE; Dubai; On-site; AED 700,000 - 1,100,000; Full time

Job summary

Talabat, part of the Delivery Hero Group, seeks a Director of Supply Chain to lead demand planning and end-to-end supply chain for its UAE operations, including tMart and related networks. You will own forecasting accuracy, inventory health, and network optimization, partnering with Commercial, Operations, and Finance to maximize GMV, cash flow, and customer satisfaction.

You will design scalable processes, drive automation, and mentor a high-performing SC team, shaping strategic decisions and

Qualifications

• 8–12+ years of experience in demand planning, supply chain, logistics, or related fields.
• Proven leadership experience managing multi-functional supply chain teams.
• Experience with complex distribution networks involving warehouses, stores, cross-docks, and 3PLs.

Responsibilities

• Own end-to-end demand planning and inventory management for UAE grocery network.
• Lead design and optimization of the UAE supply chain network and logistics.
• Oversee warehouse operations, 3PL partnerships, and KPIs like on-time delivery and stock accuracy.
• Drive process excellence, automation, and transformative initiatives across SC functions.
• Lead and develop the supply chain team and align OKRs with senior stakeholders.

Skills

Demand planning

Leadership

Forecasting

Inventory management

Supply chain optimization

Tools

AI/IDP tools

Job description

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We’re looking for a Director Supply Chain to join the team and focus on growing our own Grocery Store “tMart”. THis role is critical leadership role at the core of tMart UAE's business performance. This position owns both Demand Planning (DP) and Supply Chain (SC), ensuring seamless integration between forecasting, inventory management, warehouse operations, transportation, and network optimization.

The role is responsible for maximizing product availability while optimizing inventory, transportation costs, working capital, and overall profitability. As a key member of the UAE leadership team, the successful candidate will proactively design scalable supply chain solutions, drive operational excellence, and lead innovation initiatives that directly impact GMV growth, free cash flow, and customer experience.

Demand Planning & Inventory Management

• Own end-to-end demand forecasting accuracy across all categories and channels.
• Drive product availability as the primary business metric through optimized forecasting and replenishment strategies.
• Manage inventory health and Days on Hand (DOH) targets across warehouses and stores.
• Optimize stock allocation across stores and distribution centers.
• Lead forecasting enhancement initiatives through advanced analytics, AI, and Intelligent Demand Planning (IDP) tools.
• Balance service levels, inventory investment, and waste reduction to maximize profitability.
• Partner closely with Commercial, Operations, and Inventory teams to anticipate business needs and proactively plan capacity and stock requirements.

Supply Chain Network & Logistics

• Own the design, optimization, and performance of the UAE supply chain network
• Optimize transportation flows, routes, network design, truck utilization, and contract structures.
• Identify opportunities to reduce logistics costs while improving service levels and fill rates.
• Lead warehouse and network optimization projects, incorporating automation and industry best practices.
• Proactively map and implement new operational flows and processes as the business scales.

Warehouse Operations & Inventory Accuracy

• Serve as the primary point of contact for warehouse and transportation 3PL partners.
• Monitor and improve key contractual KPIs including:
  • On-Time Delivery
  • Damage Rates
  • Service Compliance
  • Cost Efficiency
• Maintain inventory accuracy targets through robust reconciliation processes between warehouse systems and operational platforms.
• Oversee cycle count programs and inventory controls across all distribution centers and across all tMart stores.
• Drive SOP compliance and continuous improvement initiatives across supply chain functions.
• Ensure optimal space utilization, stock positioning, and inventory valuation management.

Process Excellence & Business Transformation

• Develop, implement, and continuously improve SOPs across supply chain processes including:
• Lead supply chain innovation initiatives leveraging technology, automation, and data-driven decision making.
• Introduce external best practices to improve scalability, productivity, and operational efficiency.
• Build proactive planning capabilities that anticipate future business needs rather than reacting to operational challenges.

Leadership & Stakeholder Management

• Lead and develop Supply Chain and Distribution Center Teams
• Build a high-performing organization with clear accountability, ownership, and succession planning.
• Establish and deliver shared OKRs across functions.
• Lead executive-level business reviews and strategic discussions with senior stakeholders and external partners.
• Drive cross-functional collaboration to improve business outcomes rather than optimize individual functions in isolation.

Qualifications

Experience

• 8–12+ years of experience in Demand Planning, Supply Chain, Logistics, Warehouse Operations, or Network Optimization.
• Proven leadership experience managing multi-functional supply chain teams.
• Experience operating within complex distribution networks involving multiple warehouses, stores, cross-docks, and third-party logistics providers.
• Strong background in inventory management, forecasting, transportation optimization, and warehouse operations.
• Experience leading large-scale transformation, automation, or systems implementation projects.

Skills & Competencies

• Exceptional analytical and quantitative capabilities.
• Strong business and financial acumen with understanding of P&L, working capital, and cash flow drivers.
• Ability to balance strategic thinking with hands-on execution.
• Deep understanding of supply chain flows, inventory dynamics, and operational processes.
• Strong stakeholder management and influencing skills.
• Ability to lead through ambiguity and solve business-wide problems rather than functional issues alone.
• Comfortable presenting to senior leadership and leading executive discussions.
• High agility with data, systems, and supply chain technology platforms.