Director – Source to Pay Excellence - Dubai Holding Group Services

Dubai Holding; Dubai; On-site; AED 550,000 - 750,000; Full time

Job summary

Dubai Holding Group Services is seeking a Director – Source to Pay Excellence to lead a enterprise-wide transformation of S2P services across Procurement, Contracting, Vendor Management and P2P. This senior role requires executive-level influence, roadmap delivery, and cross-functional mobilisation to deliver measurable value.

The successful candidate will build a high-performing S2P Excellence capability, partner with Group Services, Dubai Holding verticals, DHIT, Procurement and Finance, and

Qualifications

• Degree-qualified in a related field; business, supply chain, or finance.
• 10+ years in procurement, S2P, or enterprise transformation.
• Strong knowledge of Oracle Fusion Cloud and ERP-enabled processes.

Responsibilities

• Own the Source-to-Pay excellence agenda across Procurement, Contracting, Vendor Management, Supplier Enablement and Purchase-to-Pay, ensuring transformation priorities are aligned to business needs and Group Services objectives.
• Develop practical transformation roadmaps, business cases and implementation plans that improve service quality, cycle time, compliance, user experience and value delivery.
• Lead prioritisation of transformation opportunities using VOC input, operational data, service metrics and strategic value potential.
• Partner with IT and technology suppliers to ensure system enhancements and digital enablement are business-led and well governed.

Skills

S2P transformation

Stakeholder management

Change management

Process improvement

Leadership

Education

Degree in Business/Supply Chain

Lean Six Sigma

Programme delivery qualifications

Tools

Oracle Fusion Cloud

Job description

Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance.

Group Services is dedicated to transforming operations, elevating service quality and cultivating specialised teams focused on excellence and innovation.

Group Services Procurement delivers end-to-end value through strategic sourcing, supplier management, and contracting. Enabled by advanced technology, streamlined processes, strong governance, and data-driven insights, it ensures responsible sourcing, cost efficiency, and operational excellence.

Group Services Finance manages financial transactions, budgeting, and reporting to ensure strong fiscal health and cash flow. It empowers informed decision-making through insights that drive sustainable growth and profitability.

Group Services Human Capital manages the full employee lifecycle, ensuring a smooth journey from recruitment to offboarding while fostering a culture that values and supports people—the Group’s greatest asset.

Empowering talent for the future:

Group Services’ greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success.

As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills and make a meaningful impact.

Dubai Holding Group Services proudly supports a diverse portfolio of companies, including:

• Dubai Holding Entertainment
• Dubai Holding Community Management
• Dubai Holding Hospitality
• Dubai Holding Investments
• Dubai Holding Asset Management

About the Job:

Dubai Holding Group Services is seeking a Director – Source to Pay Excellence to lead the enterprise-wide transformation of Source-to-Pay services across Dubai Holding. This is a senior leadership role with accountability for shaping the S2P transformation agenda, strengthening the operating model, improving end-to-end service performance and enabling technology-led ways of working across Procurement, Contracting, Vendor Management and Purchase-to-Pay.

The role requires a credible transformation leader who can operate at executive level, translate business priorities into practical delivery roadmaps, challenge current ways of working, and mobilise cross-functional stakeholders across Group Services, Dubai Holding verticals, DHIT, Procurement and Finance. The successful candidate will be expected to build a high-performing S2P Excellence capability and establish the foundations for measurable, sustainable value realisation.

Key Role and Responsibilities

Enterprise Transformation Scope

• Own the Source-to-Pay excellence agenda across Procurement, Contracting, Vendor Management, Supplier Enablement and Purchase-to-Pay, ensuring transformation priorities are aligned to business needs and Group Services strategic objectives.
• Assess current operating models, process performance, governance, system utilisation and customer pain points to identify material improvement opportunities.
• Develop practical transformation roadmaps, business cases and implementation plans that improve service quality, cycle time, compliance, user experience and value delivery.

Delivery Leadership and Governance

• Act as the senior figurehead for S2P transformation, providing direction, challenge and escalation support across complex cross-functional initiatives.
• Lead prioritisation of transformation opportunities using Voice of the Customer input, operational data, service metrics, risk indicators and strategic value potential.
• Manage approvals for key transformation documentation, including business requirements, design decisions, delivery milestones, stakeholder sign-offs and change readiness outputs.
• Partner with DHIT and technology suppliers to ensure system enhancements, Oracle Fusion optimisation and digital enablement initiatives are business-led, well governed and adoption-focused.

Stakeholder, Change and Value Realisation

• Build trusted relationships with senior stakeholders across Group Services, Dubai Holding verticals, Procurement, Finance, Legal, Risk, Compliance and IT.
• Work with Change and Communications teams to ensure transformation activity is supported by clear engagement, training, adoption and transition plans.
• Define measurable success criteria and benefits tracking for each major S2P initiative, ensuring improvements are evidenced through data and embedded into service performance management.
• Lead, coach and develop the S2P Excellence Team, setting clear priorities, standards and ways of working for a high-performing transformation capability.

Indicative Measures of Success

• Clear, prioritised S2P transformation roadmap endorsed by senior stakeholders.
• Improved process efficiency, cycle time, compliance, user adoption and service experience across priority S2P processes.
• Higher utilisation and optimisation of existing enterprise technology, particularly Oracle Fusion Cloud capabilities.
• A credible S2P Excellence function recognised for driving practical, measurable and sustainable transformation outcomes.

About You:

Qualifications

• Degree-qualified, ideally in Business, Supply Chain, Procurement, Finance, Engineering, Technology or a related discipline.
• Relevant transformation, procurement, shared services, Lean Six Sigma, change management or programme delivery qualifications would be advantageous.

Experience

• 10+ years’ experience in Procurement, Source-to-Pay, Finance operations, shared services or enterprise transformation, including significant exposure to complex multi-business environments.
• Proven track record leading end-to-end process transformation from opportunity identification and business case development through to delivery, adoption and benefits realisation.
• Strong understanding of S2P technologies, ERP-enabled process design and Oracle Fusion Cloud capabilities, with the ability to work effectively with IT and implementation partners.
• Experience engaging senior stakeholders, managing governance forums, resolving cross-functional issues and influencing decisions without relying solely on formal authority.
• Experience building or leading small expert teams, setting delivery standards and developing capability in transformation, process excellence or service improvement.
• Deep knowledge of Source-to-Pay process design, controls, policy alignment, service management and continuous improvement.
• Ability to convert data, VOC feedback and operational pain points into prioritised transformation opportunities with clear value cases.
• Strong business analysis capability, including process mapping, requirements definition, KPI design, benefits tracking and transformation reporting.
• Commercial awareness and understanding of how procurement transformation contributes to efficiency, governance, service quality and enterprise value.

About the Benefits:

At Dubai Holding, we are committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing pioneering candidates who aspire to make a meaningful impact on the future of Dubai.