Director, Securities Services Client Growth & Retention

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 380,000 - 680,000; Full time

Job summary

A leading financial services provider in Abu Dhabi is seeking a Service Director to manage client relationships and ensure high client service levels. This role involves operational oversight, enquiry management, and client acquisition efforts for revenue growth. Candidates should have significant experience in securities services, strong interpersonal skills, and a relevant degree. The position aims to enhance client satisfaction and business expansion, making it critical for the organization's success.

Qualifications

• Minimum 5 years experience in securities services or banking industry.
• 3 years in relationship, sales, or custody operations role.
• Strong knowledge of custody and fund administration services.

Responsibilities

• Own day-to-day operational relationships with clients.
• Manage enquiries and automate processes for efficiency.
• Build relationships with client decision makers.
• Support acquisition of new clients.
• Participate in preparing commercial proposals.

Skills

Client relationship management

Sales and operations

Interpersonal skills

Team building

Diplomacy

Influencing skills

Understanding of custody services

Education

Degree in a relevant discipline

Job description

A leading financial services provider in Abu Dhabi is seeking a Service Director to manage client relationships and ensure high client service levels. This role involves operational oversight, enquiry management, and client acquisition efforts for revenue growth. Candidates should have significant experience in securities services, strong interpersonal skills, and a relevant degree. The position aims to enhance client satisfaction and business expansion, making it critical for the organization's success.