Director of Revenue Cycle Management

Converge (United Arab Emirates); Dubai; On-site; AED 600,000 - 1,000,000; Full time

Job summary

Converge (United Arab Emirates) seeks an accomplished Director of Revenue Cycle Management to establish and lead the end-to-end RCM function for a new premium hospital in Dubai. The role requires building an effective RCM structure, optimizing reimbursement, minimizing denials, and driving collaboration across clinical, finance, ICT, and payer stakeholders.

The candidate will lead the RCM team, drive DRG/denial management, and ensure strong documentation and coding accuracy while partnering with

Qualifications

• Bachelor’s degree in Healthcare Management, Business Admin, Finance, or related discipline.
• 7–10 years of progressive RCM experience, including 3–5 years in a leadership role.
• Strong hospital/healthcare RCM experience with knowledge of medical coding, DRG, billing, claims, denials, reimbursement, and receivables management.
• UAE/GCC healthcare RCM experience preferred.
• Experience building or transforming an RCM function in a new hospital or start-up environment is highly desirable.
• Certification in medical coding is an advantage.
• Strong analytical, leadership, communication, and stakeholder-management skills.
• Excellent command of English; Arabic is a plus.

Responsibilities

• Establish and lead end-to-end RCM for a new multi-specialty hospital.
• Build RCM team, workflows, policies, controls, KPIs, and system requirements.
• Drive accurate coding, billing and claims submission, including DRG and denial management.
• Analyze rejection trends and implement actions to improve reimbursement.
• Manage payer relationships, claim resolution, reconciliation, and collections follow-up.
• Monitor revenue, aging, denial rates, and payer performance KPIs.
• Collaborate with clinical teams to strengthen documentation and coding accuracy.
• Partner with Finance and ICT on revenue reconciliation, reporting, and system implementation.
• Lead, develop, and train the RCM team and promote awareness across departments.

Skills

Leadership

RCM expertise

Denials management

Stakeholder mgmt

English proficiency

Arabic advantage

Education

Bachelor's degree in Healthcare/Finance

Job description

Director of Revenue Cycle Management (RCM) | Dubai, UAE

About us

Our client is a new premium multi-specialty tertiary hospital in Dubai Healthcare City, opening in September 2027. Backed by Scope Investment and developed to be the region’s leading academic medical centre, the hospital brings together several centres of excellence, with gastroenterology as its flagship programme. It combines the latest medical technology with an academic approach to care, teaching and research, in a state-of-the-art building with premium design and a seamless digital patient journey. Care is physician-led and organised around the patient, and the hospital is designed and run to JCI standards from day one. Joining us now means helping to shape a new hospital from the ground up and building your career in an academic setting, with teaching, research and fellowship opportunities alongside clinical practice.

About the Role

We are seeking an experienced Director Revenue Cycle Management (RCM) to establish and lead the end-to-end RCM function for our new multi-specialty tertiary hospital in Dubai.

The role will be responsible for building an effective RCM structure, optimizing reimbursement and collections, minimizing denials and revenue leakage, and ensuring strong collaboration across clinical, finance, commercial, ICT, and payer stakeholders.

Key Responsibilities

• Establish and lead the hospital’s end-to-end RCM function covering insurance verification, pre-authorization, coding, billing, claims, denials, collections, and receivables.
• Build the RCM team, workflows, policies, controls, KPIs, and system requirements in preparation for hospital operations.
• Drive accurate coding, billing and claims submission, including effective DRG and denial management.
• Analyze rejection and denial trends and implement corrective actions to improve reimbursement.
• Manage payer relationships, claim resolution, reconciliation, and collection follow-up.
• Monitor revenue, receivables, aging, denial rates, collections, payer performance, and other RCM KPIs.
• Partner with clinical teams to strengthen documentation and coding accuracy.
• Collaborate with Finance and ICT on revenue reconciliation, reporting, system implementation, and automation.
• Lead, develop, and train the RCM team while supporting RCM awareness across clinical and operational departments.

Essential Requirements

• Bachelor’s degree in Healthcare Management, Business Administration, Finance, Medicine, Health Information Management, or related discipline.
• 7–10 years of progressive RCM experience, including 3–5 years in a leadership role.
• Strong hospital/healthcare RCM experience with comprehensive knowledge of medical coding, DRG, billing, claims, denials, reimbursement, health insurance, and receivables management.
• UAE/GCC healthcare RCM experience is strongly preferred.
• Experience establishing or transforming an RCM function, particularly in a new hospital or healthcare start-up environment, is highly desirable.
• Recognized medical coding certification would be an advantage.
• Strong analytical, leadership, communication, and stakeholder-management skills.
• Excellent command of English; Arabic is an advantage

We are particularly interested in experienced healthcare RCM leaders who can build the function from the ground up and contribute to the successful launch of a new tertiary hospital in Dubai.

Please note: This position requires extensive healthcare experience. Applicants without relevant experience will not be considered.