RCM Manager

NMC GROUP SERVICES.; Abu Dhabi; On-site; AED 200,000 - 340,000; Full time

Job summary

NMC GROUP SERVICES is seeking an experienced Revenue Cycle Manager to lead the RCM team and drive financial performance in Abu Dhabi. You will oversee the full cycle from registration through collections, optimize denials, and implement process improvements while maintaining payer relationships and compliance.

The role requires 5–8 years in RCM with 2–3 years in supervision, strong analytical and leadership skills, and proficiency in Excel and billing systems.

Qualifications

• Bachelor's degree in healthcare management, finance, or related field.
• RCM certification is an advantage.
• 5–8 years in healthcare RCM with 2–3 years in supervision.
• Strong knowledge of medical billing, claims processing, denial management.
• Experience with healthcare providers, insurers, and TPAs.
• Analytical, leadership, and communication skills.
• Proficiency in MS Excel and RCM systems.
• Experience with dashboards and KPI reporting.

Responsibilities

• Manage the complete revenue cycle from registration to collections.
• Lead and develop the RCM team across billing, AR, denials, and collections.
• Monitor performance and ensure achievement of targets.
• Oversee submission of insurance claims and payer relations.
• Analyze denials and implement corrective actions.
• Prepare RCM dashboards and KPI reports.
• Ensure compliance with regulations and internal policies.
• Identify automation and cost-reduction opportunities.

Skills

Revenue cycle management

Leadership

Analytical skills

Communication skills

Excel proficiency

Process improvement

KPI reporting

Team supervision

Education

Bachelor's degree in Healthcare Management

RCM certification

Tools

MS Excel

RCM systems

Job description

• Manage the complete revenue cycle from patient registration and eligibility verification through billing, claims processing, payment posting, denial management, and collections.
• Lead, supervise, and develop the RCM team, including billing, claims, AR, denial, and collection staff.
• Monitor daily, weekly, and monthly RCM performance and ensure achievement of operational and financial targets.
• Oversee accurate and timely submission of insurance claims.
• Monitor outstanding accounts receivable and develop strategies to reduce aging balances.
• Analyze and resolve claim denials, rejections, underpayments, and payment discrepancies.
• Identify recurring billing and coding issues and coordinate corrective actions with relevant departments.
• Maintain effective relationships with insurance companies, TPAs, and other payers.
• Review payer contracts, reimbursement terms, and payment trends to identify revenue-impacting issues.
• Ensure accurate payment posting, reconciliation, and follow-up on unpaid or partially paid claims.
• Develop and implement processes to reduce claim errors, improve clean-claim rates, and accelerate collections.
• Prepare and present RCM dashboards and management reports covering KPIs, AR aging, collections, denials, and claims performance.
• Establish team KPIs and conduct regular performance reviews.
• Coordinate with Finance and Accounting for reconciliation of collections and receivables.
• Work with Medical Coding and Clinical teams to address documentation, coding, and billing discrepancies.
• Ensure compliance with applicable healthcare regulations, payer requirements, internal policies, and data-protection standards.
• Support internal and external audits and ensure timely resolution of audit findings.
• Identify opportunities for automation, process improvement, and cost reduction within the revenue cycle.
• Escalate significant payer, operational, compliance, or revenue risks to senior management.

Desired Candidate Profile

• Bachelor's degree in Healthcare Management, Finance, Business Administration, Accounting, or a related field.

• Professional certification in RCM, medical billing, coding, or healthcare management is an advantage.

• 5–8 years of experience in healthcare revenue cycle management, including 2–3 years in a supervisory or managerial role.

• Strong knowledge of medical billing, claims processing, denial management, AR follow-up, and payer processes.

• Experience working with healthcare providers, insurance companies, and TPAs.

• Strong analytical, problem-solving, leadership, and communication skills.

• Proficiency in MS Excel and healthcare billing/RCM systems.

• Experience with dashboards, KPI reporting, and process improvement.