Director of Housekeeping - Raffles Dubai - Accor Group UAE

Director of Housekeeping - Raffles Dubai - Accor Group UAE; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Raffles Dubai, part of the Accor group, is seeking a Director of Housekeeping to lead the departmental operations and uphold the highest standards of cleanliness and guest service across the property.

The ideal candidate has at least 7 years in housekeeping within a luxury hotel, with 5 years in a management role, proven leadership, familiarity with Opera PMS, and strong MS Office skills; will manage budgets and coordinate with maintenance and rooms teams to deliver exceptional experiences.

Qualifications

• Must have degree in Hotel Management.
• Minimum 7 years housekeeping experience with 5 years in a management role.
• Proficient in Microsoft Office; knowledge of Opera PMS desirable.

Responsibilities

• Prepare departmental budgets and manage operating costs within budgets.
• Oversee housekeeping operations and ensure the highest standards of cleanliness.
• Log security incidents and maintain OH&S procedures.
• Coordinate with maintenance and other departments to schedule upkeep.
• Lead staff meetings, rosters, and manage external contractors.

Skills

Leadership

Opera PMS

Microsoft Office

Education

Degree in Hotel Management

Tools

Opera PMS

Job description

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JOB REF: 46042

Location Dubai

Address Wafi - Sheikh Rashid Rd

Industry Hotel & Hospitality jobs,
Office Administration jobs,
Concierge & Receptionist jobs,
Customer Service jobs,
Sales & Retail jobs,
Housekeeping jobs,
Travel & Tourism jobs,
Management & Consultancy

Director of Housekeeping - Raffles Dubai - Accor Group UAE

PURPOSE OF POSITION:

We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realise your dreams.

We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

To oversee the operational requirements of the Housekeeping Departments ensuring the highest standards of excellence at all times, whilst maintaining a professional and well-organised service.

KEY ROLES & RESPONSIBILITIES

• Compile Standard Operating Procedures for all areas of responsibility, ensuring that they are periodically updated
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping staff are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team including his/her Superiors
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
• Conduct monthly Staff Meetings and daily briefings with Operational Managers
• Manage all outside contractors relating to his/her department ensuring they follow all hotel policies
• Ensure that staff rosters are produced in accordance with business requirements
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service
• Perform related duties and special projects assigned, including Duty Management
• Maintenance of all FFE & OS&E Supplies
• Overall in charge of Housekeeping department
• Prepare all departmental budgets and manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office

QUALIFICATIONS

• Degree in Hotel Management

EXPERIENCE

• Minimum 7 years Housekeeping experience preferably in a luxury hotel environment with 5 years at a management level

Position: Director of Housekeeping
Department: Housekeeping
Reports to: Director of Rooms

At Accor , we are all Heartists. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist way of being.

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.

We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfilment. Like all good stories, everything is related. We are driven by our shared values.

Our Values

We obsess over our customers.
Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them.
We enjoy doing it.

Hospitality is a team sport, and we’re stronger when we trust and support each other.
We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

We are connected with the world, and to others.
We enjoy the mix of cultures.
We are proud of our differences. We put you first and we value you, whoever you are.
We care for the planet.