Director, Global Technical Program Delivery & Strategy

Context Labs BV; Abu Dhabi; On-site; AED 600,000 - 900,000; Full time

Job summary

Context Labs is seeking a senior leader to drive pre-sales strategy, deployment governance, and enterprise platform positioning, aligning sales, delivery capacity, and scalable implementation models across global engagements. Reporting to the Chief Customer Officer, the role builds the technical operating model and manages portfolio delivery risk for measurable ROI and customer success.

The role partners with product and engineering to translate enterprise deployment learnings into roadmap

Qualifications

• Proven track record balancing enterprise revenue growth with delivery risk, regulatory exposure, and long-term trust.
• Demonstrated experience and understanding of global enterprise operating environments.
• Has successfully led and managed leaders.
• Defining strategy, accountability and organizational structure.
• Comfortable scaling engagement and operations globally.
• Portfolio level understanding of enterprise cloud ecosystems, security and compliance constraints, deployment frameworks and large-scale data integration architectures.
• Exceptional written, presentation, and verbal communication skills.
• An ability to explain technical subjects to non-technical people.
• Outstanding organizational skills.
• Experience with enterprise software implementations involving complex data integration and migration efforts.

Responsibilities

• Pre-Sales Strategy and Governance: Define pre-sales platform positioning and reference implementation (RI) strategy; Support executive sponsor conversations; Ensure sales motions align with delivery and platform support capacity; Establishes platform deployment standards and models across customers.
• Customer Environment and Deployment Strategy: Define enterprise deployment strategy across public SaaS, private tenant, and managed application frameworks; Establish minimum deployment readiness standards; Define exception approval processes; Ensure scalable and repeatable deployment patterns.
• Portfolio Delivery Governance and Risk Management: Ensure consistent delivery performance and own portfolio-level delivery predictability tied to revenue and net revenue retention; Establish frameworks for managing complex multi-system programs globally; Align program strategy with platform architecture; Define enterprise-level governance standards across customer engagements and drive execution alignment across global teams; Establish escalation frameworks for environment related risks; Reduce systemic delivery friction over time.
• Customer Engagement and Account Health Ownership: Own overall health, satisfaction, and success of strategic enterprise accounts; Build executive relationships; Ensure deployments demonstrate measurable ROI, operational impact, and verified data lineage.
• Operating Model and Organizational Scale: Design and govern the technical engagement operating model and ensure systemic issues are identified and resolved across programs; Clearly define boundaries between SA, TPM, and Support; Build and scale a TPM organization with strong enterprise cloud and integration expertise; Define and execute risk management strategies for large scale technical programs; Partner with Product and Engineering leadership to incorporate real world enterprise deployment learnings into roadmap prioritization.
• Technical and Industry Leadership: Drive executive alignment on technical program priorities risks and tradeoffs across departments; Serve as a technical ambassador for Context Labs in enterprise forums and strategic customer engagements; Reinforce credibility in trusted data, provenance, and enterprise deployment excellence.
• Metrics, Insights and Continuous Improvement: Establish dashboards for deployment success, time-to-value, customer satisfaction/net promoter scores, renewal rates, and expansion metrics; Use delivery insights to refine qualification, architecture standards and support readiness.

Education

Bachelor’s/Master’s degree in Engineering

Job description

Context Labs is seeking a senior leader to drive pre-sales strategy, deployment governance, and enterprise platform positioning, aligning sales, delivery capacity, and scalable implementation models across global engagements. Reporting to the Chief Customer Officer, the role builds the technical operating model and manages portfolio delivery risk for measurable ROI and customer success.

The role partners with product and engineering to translate enterprise deployment learnings into roadmap