Director Design-Customer Coordination

DAMAC Properties; Abu Dhabi; On-site; AED 600,000 - 1,000,000; Full time

Job summary

Damac Properties seeks a senior design leader to coordinate customer-facing efforts for hyperscaler and enterprise data center projects in the UAE. You will align architectural, electrical, mechanical, and ICT teams to satisfy stringent client and regulatory requirements.

You will negotiate MSAs/SLAs, translate complex requirements into actionable criteria, and drive design reviews and workshops across time zones, ensuring timely, compliant delivery.

Qualifications

• Strong international customer management experience.
• Experience leading remote delivery across multiple time zones (Dubai-global coordination).
• Proven ability to translate client requirements into design criteria and ensure alignment with standards.

Responsibilities

• Lead customer-facing coordination for hyperscaler and enterprise data center clients.
• Review, negotiate, and manage customer agreements including MSAs and SLAs.
• Translate requirements into actionable design criteria and integrate into design deliverables and construction documents.
• Coordinate multidisciplinary design teams to meet customer requirements while maintaining codes, efficiency, and timelines.
• Lead technical workshops, design reviews, and coordination meetings with stakeholders throughout the project lifecycle.
• Establish and maintain requirement matrices, compliance trackers, and gap analysis reports.

Skills

Customer management

Remote delivery

Strategic thinking

Stakeholder management

Multidisciplinary leadership

Communication & negotiation

Education

Bachelor’s Degree in Architecture

Master’s Degree or MBA

Tools

BIM software

Collaboration tools

Design platforms

Job description

Job description

Lead customer -facing coordination for hyperscaler and enterprise data center clients, acting as the primary interface between customers, design consultants, internal engineering teams, procurement, construction, and operations.

Review, verify, negotiate, and manage customer technical agreements including MSAs (Master Service Agreements), SLAs (Service Level Agreements), CDEs/Customer Design Engineering requirements, technical compliance schedules, and fit-out specifications.

Translate customer technical, operational, security, resilience, and scalability requirements into actionable design criteria and ensure accurate integration into design deliverables, specifications, and construction documentation.

Coordinate multidisciplinary design teams (architectural, civil, structural, MEP, ICT, security, and commissioning) to ensure customer requirements are fully incorporated without compromising code compliance, efficiency, cost, or project timelines.

Lead technical workshops, design reviews, and coordination meetings with hyperscalers, colocation clients, consultants, contractors, and internal stakeholders throughout project lifecycle stages.

Establish and maintain customer requirement matrices, compliance trackers, and gap analysis reports to monitor alignment between contractual obligations and actual project delivery.

Education:

• Bachelor’s Degree in Architecture, Electrical, Mechanical, or Civil Engineering
• Master’s Degree or MBA (preferred)

Experience:

• 12 years of experience in design within data centers or mission-critical infrastructure
• 5+ years in senior customer-facing design leadership roles
• Proven experience handling international and/or multi-regional projects
• Strong exposure to hyperscale, colocation, or enterprise data centers
• Knowledge of data center standards, codes, and regulatory frameworks

Skills:

• Strong international customer management experience
• Ability to manage remote delivery models across time zones (Dubai-global coordination)
• Advanced multidisciplinary design leadership capability
• Strong commercial awareness and value engineering skills
• Excellent communication, negotiation, and stakeholder management skills
• High proficiency in BIM, digital collaboration tools, and design platforms
• Strategic thinking with a global delivery mindset