Director Design-Customer Coordination

DAMAC Properties; Dubai; On-site; AED 650,000 - 900,000; Full time

Job summary

Damac Properties in Dubai seeks a senior design leadership professional to coordinate customer-facing activities for hyperscale and enterprise data centre projects, acting as the primary interface between clients, design consultants, internal engineering teams, procurement, construction, and operations.

You will translate complex customer requirements into design criteria, review MSAs and SLAs, and ensure compliance while optimizing cost, schedule, and performance across global time zones.

Qualifications

• Bachelor’s degree in architecture or engineering with relevant experience in data centers.
• Master’s degree or MBA is preferred for senior leadership roles.
• Extensive experience leading international projects and hyperscale facilities.

Responsibilities

• Lead customer-facing coordination for hyperscale and enterprise data centre projects.
• Review, negotiate, and manage MSAs and SLAs, ensuring compliance.
• Translate customer requirements into actionable design criteria and specs.
• Coordinate multidisciplinary design teams to meet code, cost, and timeline goals.
• Lead workshops, design reviews, and coordination meetings with stakeholders.
• Maintain customer requirement matrices and compliance gap analyses.

Skills

International client management

Time zone coordination

Multidisciplinary design leadership

Commercial awareness & value-engineer

Communication & negotiation

BIM proficiency

Global delivery mindset

Education

Bachelor’s Degree in Architecture/Engineering

Master’s Degree or MBA (preferred)

Tools

BIM

Digital collaboration tools

Design platforms

Job description

Job Description

Lead customer-facing coordination for hyperscaler and enterprise data centre clients, acting as the primary interface between customers, design consultants, internal engineering teams, procurement, construction, and operations.

Review, verify, negotiate, and manage customer technical agreements including MSAs (Master Service Agreements), SLAs (Service Level Agreements), CDEs/Customer Design Engineering requirements, technical compliance schedules, and fit-out specifications.

Translate customer technical, operational, security, resilience, and scalability requirements into actionable design criteria and ensure accurate integration into design deliverables, specifications, and construction documentation.

Coordinate multidisciplinary design teams (architectural, civil, structural, MEP, ICT, security, and commissioning) to ensure customer requirements are fully incorporated without compromising code compliance, efficiency, cost, or project timelines.

Lead technical workshops, design reviews, and coordination meetings with hyperscalers, colocation clients, consultants, contractors, and internal stakeholders throughout project lifecycle stages.

Establish and maintain customer requirement matrices, compliance trackers, and gap analysis reports to monitor alignment between contractual obligations and actual project delivery.

Education

• Bachelor’s Degree in Architecture, Electrical, Mechanical, or Civil Engineering
• Master’s Degree or MBA (preferred)

Experience

• 12 years of experience in design within data centers or mission-critical infrastructure
• 5+ years in senior customer-facing design leadership roles
• Proven experience handling international and/or multi-regional projects
• Strong exposure to hyperscale, colocation, or enterprise data centers
• Knowledge of data center standards, codes, and regulatory frameworks

Skills

• Strong international customer management experience
• Ability to manage remote delivery models across time zones (Dubai–global coordination)
• Advanced multidisciplinary design leadership capability
• Strong commercial awareness and value engineering skills
• Excellent communication, negotiation, and stakeholder management skills
• High proficiency in BIM, digital collaboration tools, and design platforms
• Strategic thinking with a global delivery mindset