Director - Customer Engagement

Y-Axis; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Mederoné, an online pharmacy transforming healthcare with innovative digital products, seeks a Senior Technical Product Manager on-site in Dubai. You will lead product strategy, coordinate cross‑functional teams, and deliver scalable software platforms and AI-enabled automation.

Ideal candidates combine hands-on technical acumen in architecture and cloud systems with strategic leadership to steer roadmaps and drive delivery excellence.

Qualifications

• Proven experience as a Product Manager, Technical Product Manager, or Product Owner.
• Strong expertise in Jira and Agile product delivery.
• Extensive Shopify experience, including integrations and e-commerce optimisation.
• Experience working with PHP Laravel applications and development teams.
• Strong understanding of software architecture and cloud-based systems.
• Experience building or implementing AI automation solutions.
• Excellent stakeholder management, communication, and problem‑solving skills.
• Ability to translate business requirements into clear technical deliverables and manage product roadmaps effectively.

Responsibilities

• Steer the company's product roadmap and ensure delivery excellence.
• Drive innovation across the business with multidisciplinary teams.
• Translate business needs into technical roadmaps and oversee AI/automation initiatives.

Skills

Stakeholder management

Communication

Problem solving

Technical product ownership

Product roadmap

Education

Bachelor's degree or equivalent

Tools

Jira

Shopify

PHP Laravel

Job description

About the job

On-site, Full Time

8:00am - 5:00pm

About Us...

Mederoné is an online pharmacy dedicated to transforming healthcare through innovative solutions and exceptional customer service. Our offerings include prescription medications, over-the-counter products, and personalised healthcare services aimed at enhancing patient outcomes.

Role Overview

We are looking for an accomplished Senior Technical Product Manager with a proven record of building and launching successful digital products, services, and platforms. The ideal candidate will combine hands‑on technical proficiency particularly in software architecture and product management with strategic product vision and leadership across multidisciplinary teams.

You will be responsible for steering the company's product roadmap, ensuring delivery excellence, and driving innovation across the business.

Requirements

• Proven experience as a Product Manager, Technical Product Manager, or Product Owner
• Strong expertise in Jira and Agile product delivery
• Extensive Shopify experience, including integrations and e-commerce optimisation
• Experience working with PHP Laravel applications and development teams
• Strong understanding of software architecture and cloud-based systems
• Experience building or implementing AI automation solutions
• Excellent stakeholder management, communication, and problem‑solving skills
• Ability to translate business requirements into clear technical deliverables and manage product roadmaps effectively