Director, Commercial, UAE

Mastercard Inc.; Dubai; On-site; AED 600,000 - 1,200,000; Full time

Job summary

Mastercard Inc. is seeking a Director to drive commercial success for the UAE market, overseeing the commercialization of new products and leading a team to achieve sales and revenue targets.

The role requires strategic account planning, cross-functional collaboration, and strong negotiation with internal and external stakeholders to deliver sustainable growth.

Qualifications

• Proven track record of delivering fast sales outcomes across diverse client types (banks, merchants, fintechs).
• Strong commercial judgment with pricing, market-entry, and profit planning experience.
• Demonstrated ability to build trusted partnerships with internal teams and external customers.

Responsibilities

• Manage UAE market sales and business development from inception to go-live and beyond.
• Negotiate and finalize customer agreements while coordinating across global teams.
• Develop strategic account plans to deliver product outcomes, launches and commercialization.
• Create sales plans covering business development, marketing, product management, and customer engagement.
• Guide product development with internal stakeholders to align features with market needs.
• Build a marketing pipeline to strengthen portfolio performance, including acquisition and usage.
• Coordinate responses to complex RFPs within demanding timelines across markets.

Skills

Sales leadership

Commercial strategy

Negotiation

Market analytics

Partner management

Cross-functional collaboration

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Commercial, UAE Overview Mastercard is a global technology company in the payments industry. We connect consumers, financial institutions, merchants, governments, and businesses worldwide, enabling secure, convenient, and accessible electronic payments. Join a passionate, motivated, and engaged global team where employees are empowered to innovate and help build a more connected world.

Role

The UAE Market team is seeking a Director to manage the commercialization of new products across new and existing customers within the UAE and will be responsible for advancing our share growth strategy through innovation, commercial leadership, and disciplined execution. The successful candidate will be customer-focused, highly motivated, intellectually curious, analytical, and entrepreneurial, with the ability to build trusted internal and external partnerships and deliver sustainable growth.

• Deliver sales and net revenue targets for Mastercard products and services across new and existing business across the UAE market.
• Develop and manage a sales program, in collaboration with account teams, customer solutions teams and product verticals and be resposible for the preparation and delivery of executuve level updates to track sales and inter-dependent workstreams
• Identify customer opportunities, through the evaluation of customer strategies and white spaces and leverage insights to build bespoke sales plans to drive adoption across a diverse mix of customers and be capable of working with internal and external customers to remove obstacles and deliver sales and operational outcomes.
• Develop and execute strategic account plans, in partnership with accont leads, to deliver product outcomes including, launch, customization and commercialization and identify opportunities to optimize across the customer llifecycle, in line with Mastercard’s strategic objectives.
• Negotiate, execute, and manage customer agreements while coordinating resources and information across global and cross-functional teams.
• Create and implement sales plans covering business development, marketing, product management, and customer engagement.
• Guide product development, identifying and implementing relevant features and benefits in partnership with CSC, services and product teams and other internal stakeholders.
• Build a customer marketing pipeline that strengthens portfolio performance, including acquisition and usage.

Responsibilities

• Manage the sales and business development for the UAE market, identifying and progressing opportunities from opportunity inception through to go live and beyond.
• Have a strong knowledge of card economics and be able to negotiate with internal and external customers and partners that deliver strategic outcomes for mastercard
• Recommend commercially sound strategies covering pricing, market entry, profit planning, and expense management.
• Evaluate complex business opportunities, develop pricing strategies, and lead deal negotiations with consideration for account-specific factors and the competitive landscape.
• Coordinate high-quality responses to complex requests for proposal within demanding timelines and across multiple markets and stakeholders.
• Partner with global, regional, and local teams to identify segment and product opportunities and develop propositions that maximize market penetration.
• Conduct market research and opportunity assessments to evaluate new concepts and determine the viability of products aligned with global, regional, and market strategies.

All About You

• A self-driven, organized, and proactive approach, with a strong focus on execution.
• An entrepreneurial mindset and strong commercial judgement.
• Demonstrated experience delivering fast sales outcomes across a mix of client types (including large and small financial instituions)
• Strong project management experience and proven track record of delivering sales and product outcomes in partnership with others
• Strong influencing, negotiation, relationship management, communication, and presentation skills.
• Solid payments industry experience, ideally in both business development and product management within an issuer environment, with strong knowledge of payment economics.
• Sound knowledge of retail electronic payments and cards from an issuing or network perspective; banking or payments experience is preferred.
• The ability to work comfortably with technology and integrate knowledge across sales, product, marketing, operations, and risk.
• The ability to collaborate effectively within a small team and leverage colleagues’ expertise

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.