Director, Specialist Sales - SME

Mastercard Inc.; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

Mastercard is seeking a commercially driven Director, SME Sales Specialist to lead SME growth across select EEMEA markets. You will drive end-to-end performance from opportunity identification to revenue growth, expanding SME reach through fintechs, marketplaces, telcos, payroll providers, and other embedded finance ecosystems.

You will collaborate with cross-functional teams to develop business cases, go-to-market strategies, and solution design, ensuring strong market engagement and successful

Qualifications

• Proven track record in sales, business development, or partnerships with strong delivery of revenue growth and pipeline management.
• Experience engaging both commercial and technical stakeholders to drive solution design and adoption.
• Strong background in lead generation, deal negotiation, activation, and revenue delivery.

Responsibilities

• Own and execute a revenue-driven sales and activation strategy focused on emerging SME payment flows and partner-led distribution models.
• Identify, prioritize, and convert high-potential opportunities across channel partners, embedded ecosystems, and co-brand or strategic partnerships.
• Drive pipeline progression, deal closure, partner activation, and revenue realization across SME programs.
• Expand Mastercard’s SME distribution footprint across banks, acquirers, fintechs, marketplaces, telcos, trade, logistics, and other ecosystem enablers.
• Translate unmet SME needs into scalable commercial opportunities and differentiated partner propositions.
• Build and maintain a structured, data-driven activation pipeline focused on commercial impact and strategic relevance.
• Collaborate with Account Management, Business Development, and Product teams to develop business cases, go-to-market strategies, and solution design.
• Oversee end-to-end execution of SME initiatives, ensuring launch readiness, alignment, and successful market rollout.
• Monitor industry trends, competitive dynamics, and emerging payment flows to inform strategy and identify growth opportunities.
• Represent Mastercard in external engagements including client meetings, industry events, and ecosystem forums.
• Partner with Customer Solutions Center and Product teams to support solution design, implementation, and post-launch optimization.
• Develop sales materials, workshops, training content, and structured narratives to support SME commercialization.
• Ensure consistent SME messaging and thought leadership across internal and external stakeholders.

Skills

Sales leadership

Revenue growth

Pipeline management

Stakeholder engagement

Analytical thinking

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Specialist Sales - SME Director, SME Sales Specialist

About Mastercard

Mastercard is a global technology company in the payments industry, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Through secure, simple, and smart payment solutions, Mastercard is helping power the digital economy and enabling inclusive growth worldwide. Micro, Small, and Medium Enterprises (SMEs) are a critical engine of global economic growth, representing ~75% of the workforce and ~50% of global GDP. Enabling SME growth through innovative payment solutions and expanded distribution models remains a strategic priority for Mastercard.

About the Role

• Mastercard is seeking a commercially driven Director, SME Sales Specialist to lead SME growth across select EEMEA markets.
• This role sits at the intersection of sales execution, ecosystem development, and commercialization, with responsibility for converting strategic partnerships into measurable revenue outcomes.
• You will drive end-to-end performance across opportunity identification, pipeline development, deal closure, partner activation, and sustained revenue growth.
• A key focus is expanding Mastercard’s SME reach beyond traditional issuing and acquiring channels by building scalable partnership across fintechs, marketplaces, telcos, payroll providers, trade and logistics platforms, and other embedded finance ecosystems.
• You will play a critical role in ensuring that launched partnerships translate into activation and revenue by driving card issuance, usage growth, and commercial performance across the portfolio.
• The role also requires strong market engagement, representing Mastercard in customer discussions, industry forums, and ecosystem partnerships while shaping the SME narrative and go-to-market strategy across regions.
• You will work closely with Account Management, Business Development, Product, and Customer Solutions teams to develop business cases, design solutions, and accelerate execution in market.

This is a high-impact role requiring both strategic thinking and strong execution discipline in a fast-moving global environment.

Key Responsibilities

• Own and execute a revenue-driven sales and activation strategy focused on emerging SME payment flows and partner-led distribution models.
• Identify, prioritize, and convert high-potential opportunities across channel partners, embedded ecosystems, and co-brand or strategic partnerships.
• Drive pipeline progression, deal closure, partner activation, and revenue realization across SME programs.
• Expand Mastercard’s SME distribution footprint across banks, acquirers, fintechs, marketplaces, telcos, trade, logistics, and other ecosystem enablers.
• Translate unmet SME needs into scalable commercial opportunities and differentiated partner propositions.
• Build and maintain a structured, data-driven activation pipeline focused on commercial impact and strategic relevance.
• Collaborate with Account Management, Business Development, and Product teams to develop business cases, go-to-market strategies, and solution design.
• Oversee end-to-end execution of SME initiatives, ensuring launch readiness, alignment, and successful market rollout.
• Monitor industry trends, competitive dynamics, and emerging payment flows to inform strategy and identify growth opportunities.
• Represent Mastercard in external engagements including client meetings, industry events, and ecosystem forums.
• Partner with Customer Solutions Center and Product teams to support solution design, implementation, and post-launch optimization.
• Develop sales materials, workshops, training content, and structured narratives to support SME commercialization.
• Ensure consistent SME messaging and thought leadership across internal and external stakeholders.

All About You

• Proven track record in sales, business development, or partnerships with strong delivery of revenue growth and pipeline management.
• Experience engaging both commercial and technical stakeholders to drive solution design and adoption.
• Strong background in lead generation, deal negotiation, activation, and revenue delivery.
• Deep understanding of payments, financial services, and digital distribution models, with awareness of competitive dynamics and industry trends.
• Strong relationship-building, influencing, and communication skills across senior stakeholders.
• Ability to operate independently, manage multiple priorities, and deliver in fast-paced, matrixed global environments.
• Self-starter with strong execution discipline and comfort working with minimal guidance.
• Strong analytical thinking with the ability to build structured narratives, business cases, and presentations.
• Ability to storyboard and create clear, compelling, and structured executive-level communication materials.
• Demonstrated ability to lead initiatives end-to-end with strong organizational and time management skills.
• Experience in SME banking, SME payments, fintech, or consulting is highly desirable.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.