Digital Service Support Engineer - Compliance & Ops

ADNOC Distribution

Abu Dhabi

On-site

AED 180,000 - 280,000

Full time

6 days ago

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Job summary

ADNOC Distribution is seeking a Digital Service Support Engineer to develop and maintain a system for tracking compliance activities, provide training, and conduct audits. The role involves organizing stakeholder meetings, engaging with external partners, and serving as the primary contact for escalated support issues to ensure high service standards.

The position emphasizes system monitoring, data analysis, and continuous improvement of support processes within ADNOC Distribution in Abu Dhabi.

Qualifications

2 years IT experience in supporting system implementation and IT operations.
Strong planning, time management and organizational skills.
Innovative and able to think conceptually to solve problems.
Ability to communicate and clarify technology solutions in business terms.

Responsibilities

Perform regular system checks and provide support to ensure Digital Solutions systems operate efficiently.
Diagnose, troubleshoot, and resolve technical issues to prevent downtime.
Coordinate with external vendors for updates, maintenance and repairs to meet standards.
Prepare departmental statements and update project files to track service delivery and progress.
Develop strategies to improve customer service through digital support and collaboration with marketing.