Digital Product Manager - Lead Customer-Focused Digital Growth

HSBC Holdings plc; Dubai; Hybrid; AED 300,000 - 520,000; Full time

Benefits offered by this job

Flexible working

Work from home options

Job summary

HSBC Holdings plc seeks a Digital Product Manager to lead Agile delivery teams and develop digital products for Retail Banking and beyond. You’ll collaborate with stakeholders across Retail and Wealth Management, Technology, Marketing and regional businesses to deliver outstanding customer experiences.

Responsibilities include owning end-to-end product experiences, driving digital sales, and defining requirements across technology, change, and marketing teams in a UAE-regional context.

Qualifications

• Full-time graduation degree of at least three years is required for work-permit purposes.
• Experience in digital product management, financial services, or digital businesses.
• Experience in user-led design, prototyping and Agile delivery.
• Experience across the product lifecycle from opportunity identification to deployment and performance management.
• Strong technical understanding to translate customer needs into technology requirements.
• Experience working with diverse stakeholders in global, regional or complex matrix organisations.
• Strong communication, influencing, analytical and problem-solving skills.

Responsibilities

• Own the end-to-end customer experience across assigned digital products and features.
• Identify and deliver opportunities to improve customer experience and increase digital sales.
• Lead the development and management of Mobile and Online product features across the region.
• Define functional and deployment requirements with Technology, Change, Marketing and business stakeholders.
• Support Agile delivery and embed customer-focused, collaborative ways of working.
• Research market trends, emerging technologies, competitors and regulatory developments.
• Manage governance, reporting, risks and issues in line with HSBC policies and regulatory requirements.
• Build relationships, influence stakeholders and align global strategies with UAE customer and business needs.

Skills

Digital product management

Agile delivery

Stakeholder collaboration

User-led design

Requirements translation to tech

Education

Bachelor or higher degree (3-year required)

Job description

HSBC Holdings plc seeks a Digital Product Manager to lead Agile delivery teams and develop digital products for Retail Banking and beyond. You’ll collaborate with stakeholders across Retail and Wealth Management, Technology, Marketing and regional businesses to deliver outstanding customer experiences.

Responsibilities include owning end-to-end product experiences, driving digital sales, and defining requirements across technology, change, and marketing teams in a UAE-regional context.