Digital Service Adoption Representative

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Abu Dhabi Islamic Bank PJSC is seeking a Digital Service Adoption Representative to drive the use and understanding of digital banking services among customers and internal teams.

The role focuses on increasing user adoption, promoting digital platforms, and collaborating with the Head of Digital Strategic Programs to implement digital adoption strategies. UAE Nationals are required, with a bachelor’s degree in a related field and strong communication skills.

Qualifications

• Bachelor’s degree in business, IT, CS or related field.
• UAE Nationals only.
• Strong interest in digital technologies and banking applications.
• Excellent communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Good problem-solving skills and a customer-oriented approach.
• Basic understanding of digital banking services is a plus.
• Flexible to changing business needs.

Responsibilities

• Promote Digital Services: Engage with staff to explain benefits and features to encourage adoption.
• Conduct Training Sessions: Organize and deliver training for customers and staff on using digital platforms.
• Support Adoption Initiatives: Plan and execute campaigns to increase user engagement with digital services.
• Stakeholder Assistance: Provide direct support to staff on digital services and resolve issues.
• Continuous Improvement: Identify and implement improvements in digital processes with stakeholders.
• Collaboration: Work with Head of Digital Strategic Programs to implement strategies and initiatives.
• Documentation: Create user guides, FAQs, and other documentation to aid usage of digital services.

Skills

Digital banking technologies

Excellent communication

Customer-oriented

Quick learner

Problem solving

Adaptability

Education

Bachelor’s degree in business/IT/CS or related

Job description

Role: Digital Service Adoption Representative

Role Purpose:

• The Digital Service Adoption Representative is a key role focused on driving the use and understanding of digital banking services among customers and internal teams.
• This position aims to enhance user adoption rates and improve overall digital service engagement.

Key Responsibilities:

• Promote Digital Services: Actively engage with staff to promote digital banking services, explaining benefits and features to encourage adoption.
• Conduct Training Sessions: Assist in organizing and conducting training sessions and workshops for customers and internal teams on using digital platforms effectively.
• Support Adoption Initiatives: Support the planning and execution of digital adoption initiatives and campaigns to increase user engagement with digital services.
• Stakeholder Assistance: Provide direct support to staff, addressing inquiries related to digital services and helping resolve any issues they encounter.
• Continuous Improvement: Proactively identify areas for continuous improvement in digital processes. Work closely with stakeholders to implement enhancements and drive operational efficiency.
• Collaboration: Work closely with the Head of Digital Strategic Programs and other team members to implement strategies and initiatives aimed at enhancing digital service adoption. Perform all the task provide by manger as and when required.
• Documentation: Assist in creating user guides, FAQs, and other documentation to aid in the understanding and use of digital services.

Specialist Skills / Technical Knowledge Required for this role:

• Strong interest in digital technologies and their applications in banking.
• Excellent communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Good problem-solving skills and a customer-oriented approach.
• Basic understanding of digital banking services is a plus.
• Flexible with the ability to work around changing business needs.

Qualification And Requirements:

• A bachelor’s degree in business, Information Technology, Computer Science, or a related field from a recognized university.
• This position is for UAE Nationals only.

Job Info

• Job Identification 3596