Digital CX Experience Architect

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

GPSSA is seeking a senior customer experience professional to enhance digital interactions across channels. You will analyze user behavior, gather feedback, and implement improvements aligned with organizational goals.

You will collaborate with cross-functional teams, including UX/UI designers and developers, to embed user insights into design and development, ensuring engaging, intuitive experiences.

Qualifications

• Bachelor’s degree in marketing, UX design, psychology, or related field.
• Minimum 6+ years of experience in customer experience management.
• Hands-on experience with tools like Google Analytics, Hotjar, Adobe XD, or Figma.

Responsibilities

• Analyze user behavior and gather feedback to drive CX improvements.

Skills

User experience analytics

Heatmaps

Google Analytics

A/B testing

AI-driven insights

Education

Bachelor’s degree in marketing UX design psychology

Tools

Google Analytics

Hotjar

Adobe XD

Figma

Job description

GPSSA is seeking a senior customer experience professional to enhance digital interactions across channels. You will analyze user behavior, gather feedback, and implement improvements aligned with organizational goals.

You will collaborate with cross-functional teams, including UX/UI designers and developers, to embed user insights into design and development, ensuring engaging, intuitive experiences.