Digital Channel Support

InnovaziT (A Happiest Minds company); Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

InnovaziT (A Happiest Minds company) seeks an IT professional with banking domain experience to support production systems and drive technology-enabled initiatives. You will coordinate with vendors and internal teams, review vendor solutions, and assist business users in understanding system capabilities.

The role requires strong English communication, multitasking, and the ability to work under pressure in a 24/7 production environment.

Qualifications

• At least 4-5 years in IT with a banking background; 1-2 years handling wide application/technical systems.
• Working knowledge and experience of banking operations and related problems.
• Ability to prioritize and handle multiple tasks.
• Knowledge and ability to apply quality control techniques.
• Strong written and verbal communication skills in English; Arabic is a plus.
• Influencing, persuasion and negotiation skills.
• Excellent interpersonal skills.
• Ability to build partnerships and interact with all levels.
• Planning, analytical and time management skills.
• Excellent person-to-person communication skills.

Responsibilities

• Provide technical support and coordinate with vendors and internal IT teams to resolve issues.
• Assist Project Manager in delivering technology-enabled initiatives and IT deliverables.
• Review vendor-provided solutions for alignment with requirements and standards.
• Assist business users in understanding system functionalities and capabilities.
• Define SLAs for project deliverables and ensure timely fulfilment.
• Investigate business-reported issues and coordinate resolutions with IT or vendors.
• Support project administration, planning and reporting activities.
• Prepare and coordinate project documentation and transition materials.
• Support vendor evaluation and monitor contract compliance and quality of implementation.
• Ensure smooth transition from project to production and handover to production support.
• Provide SIT and UAT support for business users.

Skills

IT banking background

Banking operations knowledge

Multitasking

Quality control

English proficiency

Negotiation

Interpersonal skills

Stakeholder management

Time management

Communication skills

Tools

OpenShift

AWS EKS

Oracle 19c

Kong API Gateway

Temenos Fabric

TIBCO ESB

GitHub Actions

Kubernetes

ETL Tools

ReactJS

IBM WebSphere

REST APIs

App Store Management

Databases

Job description

Job Description:

1. Strong knowledge and hands‑on experience in Digital Channels.
2. Solid understanding of the Investment and Wealth Management domain.
3. Ability to analyze, troubleshoot, and resolve technical issues by coordinating with vendors and internal IT teams.
4. Good understanding of IT Change Management and Problem Management processes.
5. Practical experience with AWS DevOps tools, Kubernetes platforms, application servers, and web services.
6. Experience in Dynatrace for application performance monitoring and issue diagnostics.
7. Ability to work in a 24/7 production support environment and handle high‑pressure situations effectively.
8. Support the Project Manager in delivering technology‑enabled initiatives and IT deliverables for medium, high, or strategic priority projects.
9. Review vendor‑provided solutions to ensure alignment with project and technical requirements.
10. Assist business users in understanding system functionalities and technical capabilities.
11. Define and agree on SLAs related to project deliverables and ensure timely fulfilment.
12. Investigate business‑reported issues and manage resolution by working with internal IT or vendors.
13. Support overall project administration, including project planning and reporting.
14. Assist in preparing and coordinating project documentation (transition documents, technical procedures, etc.).
15. Support vendor evaluation processes and monitor contract compliance and implementation quality.
16. Assist the Project Manager in ensuring smooth transition from project to production and proper handover to the production support team.
17. Provide support for SIT and ensure comprehensive UAT assistance for business users.

Technology

1. OpenShift (Red Hat) Container Platform – Deployment, scaling, and basic administration.
2. AWS EKS (Elastic Kubernetes Service) – Cluster management, deployments, and Kubernetes operations.
3. Oracle Database 19c – Administration, performance tuning, and SQL development.
4. Kong API Gateway – API management, routing, authentication, and observability.
5. Temenos (Kony) Fabric Platform – Integration, service orchestration, and middleware capabilities.
6. TIBCO ESB – Enterprise Service Bus observability
7. GitHub Actions / GitHub Pipelines – CI/CD pipeline configuration and automation.
8. HPA (Horizontal Pod Autoscaling) – Kubernetes autoscaling configuration and optimization.
9. ETL Tools & Processes – Data extraction, transformation, and loading operations.
10. React JS – Modern front‑end application debugging capabilities.
11. Messaging Technologies – MQ, Topics, and related messaging frameworks.
12. IBM WebSphere – Basic administration and deployment workflows.
13. API Knowledge – RESTful APIs, integrations, security, and lifecycle management.
14. Android & iOS App Store Management – Publishing, versioning, and release processes.
15. Databases – Oracle, SQL Server, and other relational database engines.

Skills

1. At least 4-5 years in IT with a banking background with at least 1-2 years in a capacity with a wide experience in handling of application systems and technical systems.Strong experience in team collaboration skills in a service culture, are required
2. Working knowledge and experience of banking operations and related problems
3. Ability to prioritize and handle multiple tasks
4. Knowledge and ability to apply quality control techniques
5. Strong written and verbal communication skills in English, Arabic an advantage
6. Influencing, persuasion and negotiation skills
7. Excellent interpersonal skills
8. Ability to build partnerships and interact with all levels
9. Planning, analytical and time management skills
10. Excellent person to person communication skills