Destination Experience Governance Lead

Miral Destinations; Abu Dhabi; On-site; AED 350,000 - 550,000; Full time

Job summary

Miral Destinations seeks a Destination Experience Governance Senior Manager to govern and continuously improve destination-level experience standards across Miral assets. The role ensures clear, measurable, and governable standards, with ownership rests with Operations and Assets, while governance actions are tracked and escalated as needed.

The position focuses on clarity of standards, consistent application, and effective action follow-through to improve guest outcomes, coordinating with

Qualifications

• Bachelor's degree in Operations, Hospitality Management, Business, Quality Management, Service Excellence, or a related discipline.
• 8-10+ years' experience in experience governance, standards management, service excellence, quality assurance, or similar roles.
• Proven experience influencing across multiple assets or functions without direct delivery ownership.
• Strong expertise in experience governance, standards stewardship, and assurance frameworks.
• Ability to translate design outputs into clear, measurable, and governable standards.
• Strong capability in action governance, including tracking accountability, progress, and risk without owning delivery.

Responsibilities

• Ensure destination experience standards exist, are clear, and remain aligned to approved experience and service design.
• Act as custodian of all destination experience and service standards, maintaining a single source of truth.
• Formalise approved experience intent and service design outputs into clear, measurable standards.
• Govern the lifecycle of standards, including approval, versioning, change, and retirement.
• Define how experience standards are monitored, assured, and reviewed.
• Surface experience risks and non compliance through established governance forums.
• Ensure actions are Clearly defined, Assigned to named accountable owners and Time bound with realistic milestones.

Skills

Stakeholder management

Governance

English fluency

Communication

Analytical thinking

Education

Bachelor's degree in Operations/ Hospitality/ Business/ Quality Management

Job description

Miral Destinations seeks a Destination Experience Governance Senior Manager to govern and continuously improve destination-level experience standards across Miral assets. The role ensures clear, measurable, and governable standards, with ownership rests with Operations and Assets, while governance actions are tracked and escalated as needed.

The position focuses on clarity of standards, consistent application, and effective action follow-through to improve guest outcomes, coordinating with