Deputy Head – Visa Medical Services | Dubai

Brainstorm Human Resources Consultants; Dubai; On-site; AED 446,000 - 558,000; Full time

Job summary

Brainstorm Human Resources Consultants in Dubai seeks a Deputy Head – Visa Medical Services to drive growth, expansion, and operational performance across the UAE, GCC, and international markets.

The role requires senior leadership with proven experience in visa/government services, BPO, travel, or related sectors, plus a strong track record in partnerships, contracts, and business development.

Qualifications

• 20–25+ years of overall professional experience.
• Minimum 5 years of senior management experience.
• Strong experience in visa services, government services, BPO, travel, hospitality, or related service sectors.
• Proven background in operations management, business development, client management, and strategic partnerships.
• Experience working directly with government entities, missions, embassies, or institutional clients.
• GCC/regional or international experience preferred.
• Postgraduate degree in Management, Business Administration, International Business, or related discipline.
• Strong commercial, leadership, networking, negotiation, and communication skills.
• Demonstrated ability to manage complex stakeholder relationships and large-scale operations.
• Experience supporting business expansion, contracts, partnerships, and strategic projects.

Responsibilities

• Drive business growth and identify new opportunities with government and institutional clients.
• Support the expansion of Visa Medical Services across the GCC and international markets.
• Build and maintain relationships with government entities, missions, institutional clients, and strategic partners.
• Oversee operational performance, service quality, customer experience, and continuous improvement.
• Contribute to revenue growth, profitability, and cost optimisation.
• Support new contract acquisition and business development initiatives.
• Manage franchise, partner, and strategic business relationships.
• Lead strategic projects, transformation initiatives, and digital/GenAI programmes.
• Develop, manage, and motivate high-performing teams.
• Support succession planning and leadership development.
• Ensure compliance with corporate governance, company policies, contractual requirements, and applicable regulations.
• Work closely with senior leadership on market expansion and strategic business initiatives.

Skills

Leadership

Business development

Stakeholder management

Negotiation

Communication

Operations management

Education

Postgraduate degree in Management / MBA

Job description

Deputy Head – Visa Medical Services | Dubai

Job Overview

Position: Deputy Head – Visa Medical Services
Location: Dubai, UAE
Salary: AED 40,000–50,000 per month
Employment Type: Full-Time
Experience: 20–25+ years overall; 5+ years senior management

Role Overview

We are seeking an experienced Deputy Head – Visa Medical Services to support the growth, expansion, and operational performance of a global Visa Medical Services business across the UAE, GCC, and other international markets.

The ideal candidate will have senior leadership experience across visa services, government services, BPO, travel, hospitality, or related institutional service environments, with a strong track record in operations, business development, government relationships, partnerships, and commercial growth.

Key Responsibilities

• Drive business growth and identify new opportunities with government and institutional clients.
• Support the expansion of Visa Medical Services across the GCC and international markets.
• Build and maintain relationships with government entities, missions, institutional clients, and strategic partners.
• Oversee operational performance, service quality, customer experience, and continuous improvement.
• Contribute to revenue growth, profitability, and cost optimisation.
• Support new contract acquisition and business development initiatives.
• Manage franchise, partner, and strategic business relationships.
• Lead strategic projects, transformation initiatives, and digital/GenAI programmes.
• Develop, manage, and motivate high-performing teams.
• Support succession planning and leadership development.
• Ensure compliance with corporate governance, company policies, contractual requirements, and applicable regulations.
• Work closely with senior leadership on market expansion and strategic business initiatives.

Candidate Requirements

• 20–25+ years of overall professional experience.
• Minimum 5 years of senior management experience.
• Strong experience in visa services, government services, BPO, travel, hospitality, or related service sectors.
• Proven background in operations management, business development, client management, and strategic partnerships.
• Experience working directly with government entities, missions, embassies, or institutional clients.
• GCC/regional or international experience preferred.
• Postgraduate degree in Management, Business Administration, International Business, or a related discipline.
• Strong commercial, leadership, networking, negotiation, and communication skills.
• Demonstrated ability to manage complex stakeholder relationships and large-scale operations.
• Experience supporting business expansion, contracts, partnerships, and strategic projects.