Delivery Manager

Serviceplan Group Middle East; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Serviceplan Group Middle East is seeking a hands-on Delivery Programme Manager to oversee multiple live client engagements in Dubai. You will drive workplans, milestones, dependencies, and risk management, while coordinating AI strategists, consultants, and client teams to land commitments.

You will remain calm and structured as priorities shift, ensuring decisions are tracked, adoption is executed, and high-quality delivery across complex programmes is maintained in a lean, fast-paced

Qualifications

• 5–8 years in project or programme management, delivery leadership, or client service.
• Proven ability to manage complex, cross‑functional programmes with multiple senior stakeholders.
• Hands‑on delivery instinct — you unblock, coordinate, and solve.
• Strong written updates, spoken escalations, and meeting facilitation.
• Experience with change management, adoption programmes, or transformation delivery is a strong plus.
• PMP, PRINCE2, or equivalent is a plus; actual shipping experience in messy environments matters.

Responsibilities

• Own delivery execution across active client engagements — workplans, milestones, dependencies, actions, escalations
• Coordinate internal and external contributors: AI strategists, consultants, technical specialists, client teams
• Run client-facing governance: status meetings, progress reporting, decision tracking, risk management
• Drive adoption and follow‑through — make sure what was agreed in a workshop actually lands in a workflow
• Proactively flag risks and blockers before they become problems
• Help build and improve the venture's delivery frameworks, templates, and programme standards
• Manage multiple parallel engagements without losing quality or pace on any of them

Skills

Project management

Delivery leadership

Client service

Cross-functional coordination

Communication

Education

PMP/PRINCE2 certification

Job description

You run the engine room. When a client engagement is live, you are the person making sure the right things happen in the right order, at the right pace, with the right people. You are hands‑on — you do not delegate all the doing, you do a lot of it yourself.

You will manage multiple programmes simultaneously in an environment where priorities shift, clients evolve their needs, and the team is lean. You stay calm, stay structured, and keep everyone else on track.

Key Responsibilities

• Own delivery execution across active client engagements — workplans, milestones, dependencies, actions, escalations
• Coordinate internal and external contributors: AI strategists, consultants, technical specialists, client teams
• Run client-facing governance: status meetings, progress reporting, decision tracking, risk management
• Drive adoption and follow‑through — make sure what was agreed in a workshop actually lands in a workflow
• Proactively flag risks and blockers before they become problems
• Help build and improve the venture's delivery frameworks, templates, and programme standards
• Manage multiple parallel engagements without losing quality or pace on any of them

Qualifications & Experience

• 5–8 years in project or programme management, delivery leadership, or client service — preferably in consulting, digital, or transformation environments
• Proven ability to manage complex, cross‑functional programmes with multiple senior stakeholders
• Hands‑on delivery instinct — you do not just track; you unblock, you coordinate, you solve
• Strong communication: written updates, spoken escalations, and meeting facilitation all land clearly
• Experience with change management, adoption programmes, or transformation delivery is a strong plus
• PMP, PRINCE2, or equivalent is a plus. What we care about more: have you actually shipped hard things in messy environments?

About Serviceplan:

Serviceplan Group Middle east #1 Independent Agency of the Year and partner‑led creative agency, with our headquarters in Munich and 34 offices around the globe.

Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”.

Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe.

Serviceplan’s vision is ÜberCreativity!

ÜberCreativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.

www.serviceplan.ae