Delivery Manager

Qualitykiosk; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

QualityKiosk in Dubai seeks a Service Delivery Partner (Banking QE) with deep TPM and Agile experience to lead GenAI-driven QA innovations for the BFS sector.

You will manage 25+ parallel projects across Digital, Core Banking, and Middleware, drive CI/CD integration, and push shift-left testing across teams, ensuring proactive quality and risk mitigation in a dynamic banking environment.

Qualifications

• Extensive experience leading large-scale service delivery in BFS.
• Strong TPM skills with ability to resolve complex blockers.
• Deep understanding of Agile, governance, and P&L management.

Responsibilities

• GenAI integration: deploy generative AI tools to automate test case generation and data creation.
• AI evaluation: establish QA frameworks for AI/ML in banking for reliability and compliance.
• Predictive QA: use ML to identify high-risk code areas and shift delivery left.
• Shift-left: integrate QE earlier in SDLC to ensure testability and quality gates.
• Portfolio leadership: manage 25+ parallel projects across Digital, Core Banking, and Middleware.

Skills

Technical Program Management

Agile Methodologies

P&L Management

Stakeholder Management

GenAI

Job description

QualityKiosk named 2026 UiPath International Agentic Testing Pioneer Partner of the Year! We're heading to the Dubai FinTech Summit, 2–3 Nov — Meet us! QualityKiosk named 2026 UiPath International Agentic Testing Pioneer Partner of the Year!

We're heading to the Dubai FinTech Summit, 2–3 Nov — Meet us! QualityKiosk named 2026 UiPath International Agentic Testing Pioneer Partner of the Year! We're heading to the Dubai FinTech Summit, 2–3 Nov — Meet us!

The Service Delivery Partner (Banking QE) is a high-impact leadership role focused on driving technical excellence and innovation across our MEA Banking practice.

Essential Requirements

• Experience: 18+ years of rich experience in Service Delivery for testing projects within the BFS segment.
• Geography: Proven expertise in managing large-scale delivery specifically for the Middle East market, with exposure to other geographies.
• Technical Depth: Strong Technical Program Management (TPM) skills; ability to "roll up sleeves" to solve technical roadblocks.
• Education/Fundamentals: Deep understanding of Agile methodologies, P&L management, and end-to-end accountability.
• Communication: Exceptional verbal and written communication skills for stakeholder management.

Key Responsibilities and Deliverables

AI & GenAI Innovation Leadership

• GenAI Integration: Lead the deployment of Generative AI tools to automate test case generation, synthetic data creation, and self-healing automation.
• AI Evaluation: Establish frameworks for the quality assurance of AI/ML models within the banking sector, ensuring model reliability and compliance.
• Predictive QA: Utilize machine learning analytics to identify high-risk code areas and transition the delivery model from reactive testing to proactive prevention.

Technical Program Management & Shift-Left Strategy

• Shift-Left Implementation: Drive QE involvement into the earliest stages of the SDLC (Requirements & Design) to ensure "Testability" is architected into the product.
• Complex Delivery: Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes.
• DevOps-CT: Orchestrate Continuous Testing (CT) within CI/CD pipelines, integrating automated quality gates into the developer workflow.
• Ambiguous Environments: Navigate complex technical landscapes including data migration and middleware testing where documentation may be sparse.