Delivery Lead — AI CRM Deployments & Strategy

Creatio

Dubai

On-site

AED 180,000 - 300,000

Full time

6 days ago

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Job summary

Creatio is seeking a Delivery Lead based in Dubai to ensure successful execution of client engagements and internal implementation projects under Delivery Assurance contracts. You will combine portfolio management with delivery governance, leveraging deep product expertise to align solutions with client needs.

In this role, you will mentor teams, promote best practices, and provide executive-level visibility through governance and reporting.

Qualifications

Proven experience in program/portfolio management across multiple projects.
Ability to conduct high-level solution estimations and guide teams in applying best practices.
Strong client-facing and stakeholder management skills, including communication at CxO level.
Structured thinking, flexibility, and strong result orientation.
Fluent English (required); additional languages are an advantage.

Responsibilities

Oversee multiple client engagements and internal implementation projects.
Monitor progress, risks, and dependencies across projects to ensure alignment with agreed standards and commitments.
Enforce delivery standards, methodologies, and reporting frameworks across the portfolio.
Conduct portfolio-level reviews to validate outcomes, quality, and readiness for go-live.
Act as the key contact for client executives under Delivery Assurance contracts.
Provide portfolio-level visibility and transparency to stakeholders through governance meetings and reporting.
Identify risks across the portfolio and drive mitigation strategies.
Capture lessons learned, ensure their integration into the Center of Delivery Excellence framework, and mentor team members and partners.