Data Center Customer Operations II - Equinix, Dubai

Data Center Customer Operations II - Equinix, Dubai; Dubai; On-site; AED 44,640 - 100,440; Full time

Job summary

Data Center Customer Operations II - Equinix, Dubai is seeking an entry-level operator to support semi-routine tasks within established procedures. You will assist with rack and stack, cable management, and asset updates for customer-facing data center operations in Dubai.

The role emphasizes adherence to service commitments, detailed record-keeping, and collaboration with teams to ensure smooth installations and cross-connects.

Qualifications

• Typically requires a high school diploma and proven years of equivalent work experience.

Responsibilities

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedures
• Ensures adherence to commit times within standard operating procedures
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems
• Rack and stack semi-routine customer equipment tickets
• Supports intra-cage infrastructure installations following SOPs for semi-routine customer installs
• Supports semi-routine datacenter cross-connect work orders and cable management
• Supports testing and installations of customer assets per SOPs
• Provides back-up assistance to team members and supports breaks or other activities
• Interacts with customers on-site, supports access control and escorting services
• Supports fulfillment of standard projects and vendor coordination
• Completes trainings in a timely manner and may support new hires

Education

High School Diploma

Job description

Data Center Customer Operations II - Equinix, Dubai

Location: Dubai, Dubai Production City.

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
• Ensures adherence to commit times within standard operating procedures
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems

Installations

• Rack and stack semi-routine customer equipment tickets
• Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
  • fiber trays, ladder racks, customer equipment and cabinets;
  • semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating backup changes

Cross-Connect

• Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting

• Supports semi-routine standard operating testing and standard operating installations of customer assets
• Supports standard operating procedures of layer 1 cross-connect certification testing
• May learn non-standard operating testing, such as layer 2 and layer 3 testing, under supervision

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary
• Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
• Delivers a high level of service and an excellent customer experience when interfacing with customers
• Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
• Supports customers on-site by through access control and escorting services

Projects

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
• Supports vendors on projects
• Supports physical customer audits

Training

• Completes all assigned trainings in a timely manner
• May provide support to new hires

Qualifications

Typically requires a high school diploma and proven years of equivalent work experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affir­mative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.