CX Platform Lead — Hands-On Software Engineering Manager (Equity)

Lean Technologies; Dubai; On-site; AED 600,000 - 1,100,000; Full time

Benefits offered by this job

Equity stake

Private healthcare

Flexible office hours

Job summary

Lean Technologies seeks a hands-on Software Engineering Manager to lead and grow the CX engineering team in the UAE. This player-coach role blends writing and reviewing production code with architectural direction and people leadership.

You will own CX platform components and APIs, define API standards, and ensure reliability and quality across client integrations. Partner with Product to boost client activation and experience while hiring and mentoring engineers.

Qualifications

• 8+ years of engineering experience, with 3+ years in a management or equivalent role demonstrating both technical and people leadership.
• Full-stack capability — comfortable writing and reviewing production code across frontend and backend, with AI-assisted development as a standard part of how you work.
• Strong proficiency with React, TypeScript, Java, and Spring Boot.
• Experience in backend systems design and architecture.
• Deep familiarity with API design principles and best practices.
• A quality-first mindset — testing frameworks are visible in your work history and you have a clear, practised approach to how quality gets delivered.
• Ability to manage observability, monitoring, and incident response for production services.
• Track record of building and growing engineering teams through hiring and internal development.
• Strong communicator — able to translate technical decisions for non-technical audiences and vice versa.
• Comfortable operating in fast-paced, high-ambiguity environments and making good decisions with incomplete information.

Responsibilities

• Lead CX squad with hands-on coding and technical direction.
• Own CX platform components and APIs for reliability and quality.
• Set API design standards and guide adoption across teams.
• Manage and grow the CX engineering team from 2 to 5–8.
• Collaborate with Product to ship client activation and experience improvements.
• Drive architecture decisions and technical strategy.

Skills

Engineering leadership

Full-stack development

React

TypeScript

Java

Spring Boot

API design

Observability

Hiring & mentoring

Communication

Job description

Lean Technologies seeks a hands-on Software Engineering Manager to lead and grow the CX engineering team in the UAE. This player-coach role blends writing and reviewing production code with architectural direction and people leadership.

You will own CX platform components and APIs, define API standards, and ensure reliability and quality across client integrations. Partner with Product to boost client activation and experience while hiring and mentoring engineers.