CX Analytics Specialist - Data-Driven Customer Insights

Delivery Hero; Dubai; On-site; AED 180,000 - 270,000; Full time

Benefits offered by this job

City Walk workspace

Career growth

Talabat credit

Parental leave

Healthcare

Gym membership

Wellbeing room

Rooftop terrace view

Job summary

talabat is seeking a CX analyst to support CX Operations and Policy by delivering quantitative insights that drive customer experience improvements. You will define metrics, design automated dashboards, and analyze large datasets to uncover actionable recommendations in a fast-paced environment.

You will write SQL, build self-serve dashboards, and monitor CX KPIs, collaborating with product, ops, and support teams to prioritize initiatives and inform strategy.

Qualifications

• 2 to 4 years of experience in analytics ideally from tech ecosystems.
• Strong SQL skills and hands-on experience with BI tools like Looker PowerBI or Tableau
• High proficiency in Excel and Google Sheets for quick analysis and reporting
• Ability to break down ambiguous problems map journeys and run root cause analyses
• Proactive in spotting trends gaps and improvement areas without being prompted
• Clear communicator who can simplify complex data for non-technical stakeholders
• Fast independent working style with strong attention to detail

Responsibilities

• Extract, transform and analyze data
• Write efficient SQL queries to pull and clean large datasets across multiple sources
• Build scalable self-serve dashboards using BI tools such as Looker, Tableau or PowerBI
• High comfort with Excel / Google Sheets for problems requiring quick ad hoc analysis
• Maintain data hygiene and ensure consistency across reporting layers
• Identify CX gaps and improvement areas by analyzing order journeys, customer contacts, funnel drop-offs
• Proactively surface anomalies, trends and emerging pain points before escalation
• Deliver structured insights that are actionable and tailored to stakeholders
• Collaborate with Product Ops and Customer Support to shape priorities based on insights
• Track and report CX performance with regular cadence on KPIs
• Evaluate trends at regional and country levels to inform strategic reviews
• Balance long-term projects with short-term diagnostics and stakeholder asks

Skills

SQL

BI tools

Excel/Sheets

Root cause analysis

Communication

Independent work

Tools

Looker

PowerBI

Tableau

Job description

talabat is seeking a CX analyst to support CX Operations and Policy by delivering quantitative insights that drive customer experience improvements. You will define metrics, design automated dashboards, and analyze large datasets to uncover actionable recommendations in a fast-paced environment.

You will write SQL, build self-serve dashboards, and monitor CX KPIs, collaborating with product, ops, and support teams to prioritize initiatives and inform strategy.