Customer Support Specialist (Filipino speaking)

LESTARS MANAGEMENT CONSULTANCY; Dubai; Hybrid; AED 82,000 - 115,000; Full time

Benefits offered by this job

Relocation package

Flight tickets

Visa processing fees

Accommodation

Meals

Job summary

LESTARS MANAGEMENT CONSULTANCY is recruiting a Customer Support Specialist (Filipino-speaking) for a rapidly growing iGaming client relocating to Yerevan, Armenia. You will handle player inquiries across chat, phone, and social channels, ensuring accurate bonus guidance and smooth account support.

The role requires fluent Filipino and English, with Chinese a bonus. A bachelor’s degree and at least 1 year in customer support are expected.

Qualifications

• 1 year of customer support experience (minimum)
• Experience in iGaming or FinTech is desirable
• Willingness to relocate to Yerevan, Armenia
• Fluent in Filipino and English (spoken and written)

Responsibilities

• Respond to player inquiries via chat, phone, social media and other channels.
• Explain bonus rules, eligibility and redemption procedures.
• Record user feedback and escalate complex issues to supervisors or teams.
• Assist users with account issues, deposits/withdrawals and bonus payout status.
• Introduce current promotions and guide users to participate in campaigns.
• Maintain daily relationship management with existing clients to ensure retention and engagement.

Skills

Bilingual: Filipino & English

Chinese language (advantage)

Excellent communication

Education

Bachelor's degree

Job description

Role : Customer Support Specialist (Filipino speaking)

About the Role:

On behalf of our client, a rapidly growing iGaming company, we are seeking a dedicated Customer Support Specialist (Filipino-speaking) to join their team in Yerevan, Armenia. The company offers a comprehensive relocation package, including flight tickets, visa processing fees, accommodation, and meals. In this role, you will be responsible for delivering exceptional support to online platform users, ensuring a seamless and positive customer experience.

Key Responsibilities:

I. User Inquiry & Service:

• Respond to player inquiries regarding bonuses, promotions, account issues, etc., via online chat, phone, social media, and other channels.
• Help users understand bonus rules, eligibility requirements, and redemption procedures.

II. Issue Resolution & Follow-up:

• Record user feedback and issues, and promptly handle cases such as bonus discrepancies and promotion disputes.
• Investigate complex issues and elevate to supervisors or other departments when necessary.

III. Account & Process Support:

• Assist users with account-related matters, including login issues, deposit/withdrawal problems, and bonus payout status.
• Stay up to date with the platform's various promotional activities and bonus policies to provide accurate information.

IV. Promotion & Campaign Support:

• Introduce current promotions and bonus offers to users, and appropriately guide them to participate.
• Assist users with the campaign participation process.

V. Client Relationship Management:

• Oversee the daily maintenance and relationship management of the company's existing clients, ensuring strong client retention and engagement.

Requirements:

• Fluent in Filipino and English (spoken and written); proficiency in Chinese is an advantage.
• Bachelor's degree or above.
• Minimum of 1 year of experience in a customer support role.
• Prior experience in customer support or back-office operations within the iGaming or FinTech sectors is highly desirable.
• Willingness to relocate to Yerevan, Armenia.

What We Offer:

• Competitive salary package with comprehensive relocation support, including flight tickets, visa expenses, accommodation, and meals.
• Excellent opportunities for professional development and career advancement within a dynamic and growing organization.