Customer Support Representative Retail - Inbound (3 Month Contract)

Tanqeeb; Dubai; On-site; AED 80,000 - 140,000; Part time

Job summary

Tanqeeb is seeking a customer service and sales support professional in Dubai to handle inquiries across email, phone, WhatsApp, live chat and social channels. You will process orders on Shopify, provide product and pricing information, and escalate issues to relevant teams.

The role requires 2–4 years of UAE-based customer service or sales support experience, excellent English, and familiarity with Shopify, Zoho and Stripe. Immediate joiner and a 3 months contract are expected.

Qualifications

• 2–4 years in customer service or sales support, ideally in UAE retail or e-commerce.
• Excellent spoken and written English; Arabic is a plus.
• Hands-on with Shopify or similar platform, WhatsApp Business and MS Excel.
• Able to upsell and close sales while maintaining data confidentiality.

Responsibilities

• Be first point of contact for inquiries, orders and complaints across channels.
• Log and track orders, process refunds, replacements, store credits and coupons.
• Upsell related products and assist with B2B and B2C campaigns.
• Coordinate with sales, e-commerce, operations, warehouse and finance as needed.
• Prepare customer feedback reports and respond to reviews on Trustpilot and Google.

Skills

Customer service

Upselling

Communication skills

English proficiency

Arabic a plus

Tools

Shopify

Zoho

Stripe

Sleekflow

Job description

You’ll be the first point of contact for our customers and a key support to our sales team, handling inquiries, orders and complaints across every channel and turning conversations into sales for our Christmas Season.

Desired Candidate Profile

• Respond to customer inquiries by email, phone, WhatsApp, Instagram/Facebook DMs and website live chat, within set response times (live chat within 5 minutes, emails within 1 to 2 hours)

• Give accurate information on products, pricing, stock, order status, delivery and returns Place orders manually on Shopify, send Stripe payment links and explain pay-later options (Tabby, Tamara)

• Log and track complaints using our reference system, tag orders in Shopify, and escalation to sales, e-commerce, operations, warehouse or finance when needed

• Process refunds, replacements, store credits and coupons in line with company policy, coordinating with accounts and the warehouse

• Recommend related products and upsell to increase order value

• Reply to customer reviews on Trustpilot, Google and our website

• Prepare a regular customer feedback report showing trends, root causes and improvement actions

• Support sales with B2B inquiries and client registration in Zoho

• Support B2C festive campaigns, including order coordination, delivery and installation follow-up

• Keep all customer data confidential. Requirements 2 to 4 years in customer service or sales support, ideally in UAE retail, e-commerce, home decor or luxury

• Excellent spoken and written English; Arabic is a plus

• Hands-on with Shopify or a similar platform, WhatsApp Business and MS Excel

• Stripe, Zoho or Sleekflow experience is an advantage

• Calm and empathetic with complaints, focused on solutions

• Confident at upselling and closing sales

• Organised, detail-oriented and consistent with follow-ups

• Knowledge of UAE consumer protection rules is an advantage

• Able to work Monday to Saturday, with extended hours & Flexible days in the festive season (October to December 3 months Contract )

• Immediate Joiners Only