Customer Supply & Logistics Specialist

Manpower Middle East; Dubai; On-site; AED 100,000 - 180,000; Full time

Job summary

Manpower Middle East seeks a Customer Supply & Logistics Specialist to join a regional team in Dubai. You will manage customer orders, coordinate end-to-end delivery, lead demand planning, and nurture distributor relationships to ensure supply continuity across the region.

The role emphasizes stakeholder management, proactive problem-solving, and adherence to regulatory and trade requirements, driving improvements in efficiency and service levels.

Qualifications

• Strong relationships with distributors, partners, 3PLs, and internal stakeholders.
• End-to-end order-to-delivery process management with policy compliance.
• Lead tender preparation and timely documentation submissions.
• Develop demand forecasts and strategic supply plans to ensure product availability.
• Monitor distributor inventory and address supply challenges proactively.
• Support budgeting and forecasting with market and supply chain data.
• Drive continuous process improvements for operational efficiency.
• Manage regulatory and trade requirements, including customs and logistics docs.

Responsibilities

• Establish and maintain strong relationships with distributors, business partners, 3PL providers, and internal stakeholders.
• Manage the end-to-end order-to-delivery process, ensuring compliance with internal policies and operational excellence.
• Lead tender preparation activities and coordinate documentation submissions within defined timelines.
• Develop demand forecasts and strategic supply plans to ensure uninterrupted product availability and minimize stock-out risks.
• Monitor distributor inventory levels and collaborate with internal teams to address supply challenges proactively.
• Support budgeting and forecasting exercises by providing accurate market and supply chain data.
• Drive continuous process improvements and identify opportunities to enhance operational efficiency.
• Manage regulatory and trade-related requirements, including trade licenses, customs coordination, Dubai Trade and Dubai Customs accounts, and logistics documentation.

Skills

Stakeholder management

Supply chain knowledge

Demand planning

Logistics coordination

Process improvement

Education

Bachelor's degree in Supply Chain or Logistics

Job description

Employment

Outsourced through Manpower Middle East

About the Role

Our client, a leading organization within the pharmaceutical and healthcare industry, is seeking a Customer Supply & Logistics Specialist to join their Supply Chain team. As a Customer Supply & Logistics Specialist, you will play a critical role in managing customer orders, demand planning, distributor relationships, logistics operations, and supply continuity across the region. The ideal candidate will have strong stakeholder management skills, supply chain expertise, and a proactive problem-solving mindset, enabling them to thrive in a fast-paced environment.

About the Requirements

• Establish and maintain strong relationships with distributors, business partners, 3PL providers, and internal stakeholders.
• Manage the end-to-end order-to-delivery process, ensuring compliance with internal policies and operational excellence.
• Lead tender preparation activities and coordinate documentation submissions within defined timelines.
• Develop demand forecasts and strategic supply plans to ensure uninterrupted product availability and minimize stock-out risks.
• Monitor distributor inventory levels and collaborate with internal teams to address supply challenges proactively.
• Support budgeting and forecasting exercises by providing accurate market and supply chain data.
• Drive continuous process improvements and identify opportunities to enhance operational efficiency.
• Manage regulatory and trade-related requirements, including trade licenses, customs coordination, Dubai Trade and Dubai Customs accounts, and logistics documentation.

About You

• Bachelor's degree in Supply Chain, Logistics, or any related field.
• 1-2 years of relevant experience in supply chain, logistics, or customer service operations.
• Strong communication and stakeholder management skills.
• Highly proactive, accountable, and capable of taking ownership of responsibilities.
• Ability to manage multiple priorities and work effectively in a dynamic business environment.