Customer Success Manager

Antal International; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A global recruitment firm in Dubai is seeking a Customer Success Manager with over 5 years of experience in enterprise software, particularly within security. The role involves driving customer adoption, monitoring account health, and building trusted relationships with clients. Ideal candidates possess strong project management and networking skills, with a willingness to travel up to 50%. Competitive compensation and opportunities for career growth are offered.

Qualifications

• 5+ years in Customer Success or related enterprise software roles, preferably in security.
• Proven experience managing strategic accounts with measurable results.
• Strong understanding of network security, compliance, and IT infrastructure.

Responsibilities

• Drive customer adoption and create tailored success plans.
• Monitor account health and implement improvement strategies.
• Support renewals and flag churn risks early.

Skills

Customer Success Management

Communication Skills

Project Management

Network Security Knowledge

Tools

Salesforce.com

Gainsight

Job description

Responsibilities

• Drive customer adoption and create tailored success plans.
• Monitor account health and implement improvement strategies.
• Support renewals and flag churn risks early.
• Identify upsell / cross-sell opportunities with sales teams.
• Build trusted relationships and lead Executive Business Reviews.
• Document success stories and advocate for customer needs internally.

Qualifications

• 5+ years in Customer Success or related enterprise software roles, preferably in security.
• Proven experience managing strategic accounts with measurable results.
• Strong understanding of network security, compliance, and IT infrastructure.
• Excellent communication, consulting, and project management skills.
• Knowledge of firewalls, APIs (Java / REST), cloud (public / private), and networking.
• Executive presence with the ability to handle escalations.
• Willing to travel up to 50%.

Nice to Have

• Experience with Salesforce.com, Gainsight.
• Fluent in Arabic.
• Technical expertise in TCP / IP, AWS VPC, VRF, firewall policies, LDAP, Radius.

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