Customer Success Associate

applydubaijob.com; Dubai; Remote; AED 275,000 - 312,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company‑m

Paid time off programs

Wellness-focused workplace benefits

Career growth opportunities within a 


Job summary

Thrive Global is seeking a detail-oriented Customer Success Associate to support its growing Customer Success team. This remote role in the United States focuses on coordinating virtual events, assisting with platform customization, and analyzing customer engagement data to improve processes.

You’ll collaborate with internal teams to manage projects across time zones, ensuring effective communication and high-quality support for customers and executives alike.

Qualifications

• Bachelor’s Degree from an accredited college or university.
• Experience with Salesforce, G-Suite, monday.com, and AI tools is expected.
• Strong communication, analytical, problem-solving, and project management skills.

Responsibilities

• Support Customer Success Managers and customers with various customer engagement activities.
• Coordinate webinar scheduling and act as a liaison between Customer Success Managers and facilitators.
• Support virtual events through preparation, technical checks, live chat management, and survey coordination.
• Assist with live event logistics, scheduling, and customer-facing activities.
• Analyze webinar registration, attendance data, and product adoption metrics.
• Capture customer feedback and valuable insights from live customer sessions.
• Collaborate with Design, Content, and Localization teams to manage project briefs and deliverables.
• Build and manage platform customizations, including challenges, banners, and customer messages.
• Identify opportunities to improve workflows, processes, and internal efficiencies.

Skills

Customer engagement analysis

Event & webinar coordination

Project management

Communication

Education

Bachelor’s Degree

Tools

Salesforce

G-Suite

monday.com

Coda

Looker

Job description

Job Title: Customer Success Associate
Employer: Thrive Global
Job Location: Remote, United States
Employment Type: Full Time
Salary: $75,000 – $85,000 per year
Candidate Prerequisites: Bachelor’s Degree (Accredited Institution) | Salesforce, G-Suite & monday.com | Event & Webinar Coordination | Customer Engagement Data Analysis

Position Summary

Thrive Global is seeking a detail-oriented and customer-focused Customer Success Associate to support its growing Customer Success team. This role is an excellent opportunity if you’re looking to build a career in customer success while working with innovative behavior change technology solutions.

You’ll support customer activities, coordinate virtual events, assist with platform customization, analyze customer engagement data, and collaborate with internal teams to improve processes. This position requires strong organizational skills, excellent communication abilities, and the ability to manage multiple projects in a fast-paced environment.

Core Accountabilities

• Support Customer Success Managers and customers with various customer engagement activities.
• Coordinate webinar scheduling and act as a liaison between Customer Success Managers and facilitators.
• Support virtual events through preparation, technical checks, live chat management, and survey coordination.
• Assist with live event logistics, scheduling, and customer-facing activities.
• Analyze webinar registration, attendance data, and product adoption metrics.
• Capture customer feedback and valuable insights from live customer sessions.
• Collaborate with Design, Content, and Localization teams to manage project briefs and deliverables.
• Build and manage platform customizations, including challenges, banners, and customer messages.
• Identify opportunities to improve workflows, processes, and internal efficiencies.

Skills & Experience Required

• Education & Experience: Bachelor’s Degree from an accredited college or university; prior experience not specified in source posting.
• Technical Proficiency: Experience using Salesforce, G-Suite, AI tools, monday.com, and Microsoft Office applications; knowledge of tools such as Coda and Looker is an advantage.
• Core Competencies: Strong communication, analytical, problem-solving, and project management skills; experience coordinating multiple events, calendars, and schedules across different time zones; ability to communicate effectively with internal and external executives; strong organizational skills with the ability to prioritize tasks and manage deadlines; willingness to learn new technologies and improve existing processes.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off programs
• Additional recharge time after major projects
• Wellness-focused workplace benefits
• Career growth opportunities within a mission-driven organization