Customer Success Associate

Zopreneurs; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

A software solutions company based in Dubai is seeking a Customer Success Associate. The role involves liaising with clients to ensure successful product implementation, providing information on services, and conducting training. Responsibilities also include managing client relationships, performing monthly visits, and conducting User Acceptance Testing. Ideal candidates should possess strong skills in project management and business process mapping, while working Monday to Saturday from 8 am to 5 pm.

Responsibilities

• Liaise with the technical team for product implementation updates.
• Communicate daily with clients about product progress.
• Act as the client representative to ensure value from the product.
• Respond to client queries promptly and professionally.
• Provide clients with information about products and services.
• Train clients on the product during handover.
• Conduct User Acceptance Testing (UAT) after implementation.
• Perform on-site visits to clients.
• Maintain long-lasting relationships with clients.
• Visit clients monthly and resolve queries to develop new business.

Skills

Business process mapping

Project scoping & requirements gathering

Project management

Understanding of Business Applications (CRM, Books, Campaigns, Analytics)

Job description

Zopreneurs for Software Solutions | Full time

Customer Success Associate

Dubai, United Arab Emirates | Posted on 04/10/2026

The Customer Success Associate will be responsible for Active & Passive Clients.

• Liaising with the technical team to get updates on the progress of the product implementation.
• Communicating with the client on a daily basis regarding the progress of the implementation of the product.
• Being the client representative and liaising with the technical team to ensure the client gets the best value out of the product.
• Ensuring to respond to client queries in a professional and timely manner.
• Providing clients with relevant information on the products and services offered by the company.
• Training the client on the product during handover as well as support the client once the product has been handed over.
• Responsible for User Acceptance Testing (UAT), after product implementation has been completed.
• Performing on‑site visits to the client.
• Maintaining long‑lasting business relationships with clients.
• Visit the clients once a month.
• Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.

Other Information

• Location: Sheikh Zayed Road (Opposite of Dubai Future Museum)
• Working Hours: Monday to Saturday (8 am to 5 pm)

Requirements

Required Skills:

• Business process mapping
• Project scoping & requirements gathering
• Project management
• Understanding of Business Applications and their functions (CRM, Books, Campaigns, Analytics, etc)