Customer Strategy Manager ( Retail )

Hire Rightt; Dubai; Vor Ort; AED 166.000 - 276.000; Vollzeit

Zusammenfassung

Hire Rightt in Dubai seeks a Customer Strategy Manager to lead the development and execution of customer acquisition, engagement, retention, and overall value strategies.

You will analyze customer data, segment audiences, collaborate with Sales, Marketing, Product, Operations, and Customer Success, and present insights to senior leadership. The role emphasizes cross-functional project leadership and strong storytelling.

Qualifikationen

• 5-8+ years of experience in customer strategy, consulting, commercial strategy, customer experience, marketing, or a related field.
• Strong analytical and problem-solving skills.
• Comfortable working with customer data and translating analysis into actionable recommendations.
• Strong stakeholder management and communication skills.
• Commercially minded, with a strong understanding of customer economics and business performance.
• Experience managing cross-functional projects.
• Strong presentation and storytelling skills.

Aufgaben

• Develop customer strategies aligned with overall business and commercial objectives.
• Analyze customer data, behavior, feedback, and market trends to identify opportunities.
• Segment customers and develop targeted strategies for different customer groups.
• Identify opportunities to improve customer experience and journey across key touchpoints.
• Work with Sales, Marketing, Product, Operations, and Customer Success teams to execute strategic initiatives.
• Build business cases and recommendations using customer and commercial insights.
• Monitor KPIs such as retention, churn, customer lifetime value, satisfaction, engagement, and revenue.
• Lead strategic projects designed to increase customer loyalty and profitability.
• Present insights, recommendations, and performance updates to senior leadership.
• Continuously assess competitors and market developments to inform customer strategy.

Kenntnisse

Strong analytical skills

Stakeholder management

Cross-functional project management

Storytelling/presentation

Data-driven decision making

Jobbeschreibung

Customer Strategy Manager is responsible for developing and executing strategies that improve customer acquisition, engagement, retention, satisfaction, and overall customer value.

Location : Dubai, U.A.E

Salary : AED 23,000+ benefits.

Key Responsibilities

• Develop customer strategies aligned with overall business and commercial objectives.
• Analyze customer data, behavior, feedback, and market trends to identify opportunities.
• Segment customers and develop targeted strategies for different customer groups.
• Identify opportunities to improve customer experience and journey across key touchpoints.
• Work with Sales, Marketing, Product, Operations, and Customer Success teams to execute strategic initiatives.
• Build business cases and recommendations using customer and commercial insights.
• Monitor KPIs such as retention, churn, customer lifetime value, satisfaction, engagement, and revenue.
• Lead strategic projects designed to increase customer loyalty and profitability.
• Present insights, recommendations, and performance updates to senior leadership.
• Continuously assess competitors and market developments to inform customer strategy.

Ideal Candidate

• 5-8+ years of experience in customer strategy, consulting, commercial strategy, customer experience, marketing, or a related field.
• Strong analytical and problem-solving skills.
• Comfortable working with customer data and translating analysis into actionable recommendations.
• Strong stakeholder management and communication skills.
• Commercially minded, with a strong understanding of customer economics and business performance.
• Experience managing cross-functional projects.
• Strong presentation and storytelling skills.