Customer Services Officer

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

ADIB Group in Abu Dhabi seeks a Customer Services Officer to deliver excellent customer service in line with bank standards. The role requires handling applications, coordinating with departments, and preparing reports to ensure timely processing and policy compliance.

The candidate should have strong communication, problem-solving, and data processing skills, with a willingness to support colleagues and engage in regular stakeholder reviews.

Qualifications

• Flexibility to work with other team members.
• Strong data processing skills.
• Good problem-solving skills.
• Excellent communication skills.
• Excellent decision-making skills.

Responsibilities

• Opening and closing applicant on time.
• Ensure proper implementation and follow up with timely.
• Prepare finance applications and obtain necessary approvals.
• Performed efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations
• Co-ordinate and liaise with other departments in a professional manner
• Participate in regular review and development meeting with key stakeholders
• Prepare and provide monthly report
• Keeping a record and details of actions taken
• Supporting customer service agents
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies
• Perform other task specified by management.

Skills

Flexibility

Data processing

Problem solving

Communication

Decision making

Job description

Description

Customer Services Officer

Location: Abu Dhabi

Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities of the role

• Opening and closing applicant on time.
• Ensure proper implementation and follow up with timely.
• Prepare finance applications and obtain necessary approvals.
• Performed efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations
• Co-ordinate and liaise with other departments in a professional manner
• Participate in regular review and development meeting with key stakeholders
• Prepare and provide monthly report
• Keeping a record and details of actions taken
• Supporting customer service agents
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies
• Perform other task specified by management.

Specialist Skills / Technical Knowledge Required for this role

• Display flexibility in dealing with other team members
• Good data processing skills
• Good problem-solving skills
• Excellent communication skills
• Excellent Decision-making skills

Previous experience required (if any)

• Previous banking experience in similar role
• Knowledge of regulated financial services and banking industries
• Detailed understanding of asset product
• In depth understanding of the internal process procedures and internal systems

Required Experience

Unclear Seniority