Customer Service Officer

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; Full time

Job summary

A financial institution in the UAE seeks a Customer Service Representative to ensure customer satisfaction and resolve complaints. The ideal candidate should have banking experience, strong customer service skills, and a deep understanding of the banking processes. This position is exclusively for UAE Nationals based in Abu Dhabi.

Qualifications

• Previous banking experience in a similar role.
• Knowledge of regulated financial services and banking industries.
• In-depth understanding of internal processes and procedures.

Responsibilities

• Close customer complaints ensuring satisfaction with provided service.
• Inform customers on the status of their queries.
• Deliver professionalism when interacting with customers and departments.

Skills

Customer service skills

Problem-solving skills

Flexibility

Job description

• Deliver excellent customer service in accordance with agreed standards.

Key Accountabilities of the role:

• Responsible to close customer complaints and ensure that customer is satisfied with the service provided
• Ensure TAT is adhered to and where possible exceed customer expectations
• Ensure customer is constantly informed on status of his/her query.
• Co-ordinate and liaise with other departments in a professional manner
• Deliver right levels of service skills support & coach other colleagues
• Participate in regular review and development meeting with key stakeholders
• Ensure compliance with bank policies
• Positive customer feedback
• Ensure customer queries are resolved with agreed TAT
• Deliver professionalism when dealing with customers and other departments

Specialist skills / technical knowledge required for this role:

• Customer service skills to resolve customer complaints
• Display flexibility in dealing with clients and other team members
• Good problem-solving skills

Previous experience required (if any):

• Previous banking experience in similar role
• Knowledge of regulated financial services and banking industries
• Detailed understanding of asset product
• In depth understanding of the internal process, procedures and internal systems

This position is for UAE Nationals (Abu Dhabi based) only.

Job Info

• Job Identification 3588