Customer Service Team Lead (Chinese Speaker)

TAQAR CONSULTING CO. L.L.C; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Career growth opportunities

Dynamic and international environment

Job summary

TAQAR CONSULTING CO. L.L.C. in Dubai, UAE, seeks a Payment Customer Service Supervisor to lead customer operations, oversee payment and settlement processes, and drive service excellence within a dynamic team.

You will manage performance via KPIs, maintain client relationships, and coordinate with risk and compliance to ensure accurate, timely processing. Fluency in English and Chinese is required; experience in payments is essential for success in this fast-paced role.

Qualifications

• Bachelor's degree or higher in a finance/business-related field.
• At least 3 years in payment or customer operations.
• Solid understanding of payment processing and settlement workflows.
• Experience leading teams and analyzing operational data.
• Fluent in English and Chinese (written and spoken).
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Manage and monitor team performance through KPIs and targets.
• Maintain and develop customer relationships to support growth.
• Oversee payment and settlement processes with timely, accurate handling.
• Investigate payment-related issues and exceptions.
• Monitor transaction activity and collaborate with risk/compliance teams.
• Prepare performance reports and identify process improvements.
• Identify opportunities to improve customer experience and operational efficiency.

Skills

Team leadership

Customer operations

Data analysis

KPIs / performance management

Communication skills

Education

Bachelor's degree in Finance, Economics, Business, or related field

Tools

Payment processing systems

Job description

Customer Service Supervisor

Location: Dubai, UAE
Employment Type: Full-time

Job Summary

We are seeking an experienced Payment Customer Service Supervisor to lead customer operations, oversee payment and settlement processes, monitor team performance, and ensure a high level of customer satisfaction. The ideal candidate will have experience in payment operations, customer management, and team leadership.

Key Responsibilities

• Manage and monitor team performance through KPIs and operational targets
• Maintain and develop customer relationships to support business growth
• Oversee payment and settlement processes, ensuring timely and accurate transaction handling
• Investigate and resolve payment-related issues and exceptions
• Monitor transaction activity and collaborate with risk and compliance teams when required
• Track operational metrics and prepare performance reports
• Identify opportunities to improve customer experience and operational efficiency

Requirements

• Bachelor's degree in Finance, Economics, Business, or a related field
• Minimum 3 years of experience in payment operations, customer operations, or related fields
• Strong understanding of payment processing and settlement workflows
• Experience managing teams and analyzing operational data
• Fluent in English and Chinese (written and spoken)
• Strong communication, problem-solving, and organizational skills
• Ability to work effectively in a fast-paced environment

Benefits

• Competitive salary package
• Performance-based bonus
• Career growth opportunities
• Dynamic and international working environment