Customer Service Representative

Van den Bosch; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Monthly informal team gatherings

Humour and connection in the team

Short communication lines for quick决策

Job summary

Van den Bosch in Dubai is seeking a customer-centric professional to manage key accounts from order creation to delivery, ensuring a seamless experience. You will coordinate with planning, operations and sales to keep promises and maintain high service levels in a fast-paced environment.

In this role you will handle inquiries calmly, contribute to continuous improvement, and actively drive projects that enhance efficiency and customer satisfaction across the organization.

Qualifications

• Customer-focused professional with a proactive mindset.
• Strong coordination of order entry and invoicing.
• Ability to work across Planning, Operations and Commercial teams.

Responsibilities

• Manage key customer accounts from order creation through delivery and ensure a high-quality customer experience.
• Coordinate order entry and monitor progress using internal systems with planning, operations and commercial teams.
• Build and maintain strong long-term customer relationships and handle questions or conflicts calmly and solution-oriented.
• Ensure a consistent professional experience throughout the entire order lifecycle.
• Drive process improvements and participate in projects to increase efficiency, structure, and service quality.
• Translate operational and customer insights into concrete improvements and take ownership of initiatives across the organization.

Skills

Customer focus

Order management

Planning & scheduling

Cross-functional collaboration

Process improvement

Job description

We are looking for a customer focused professional who combines strong operational execution with a proactive mindset for continuous improvement Does this sound like you Then keep reading In this role you will be responsible for managing key customer accounts from order creation through to delivery while actively contributing to the professionalization of our customer service function and the wider organisation On a daily basis you coordinate order entry and monitor progress through internal systems working closely with planning operations and commercial teams to ensure accurate execution and timely delivery You manage planning and scheduling activities handle administrative and invoicing follow up and act as a trusted first point of contact for customers Building and maintaining strong long term customer relationships is an essential part of the role as is handling questions conflicts or unexpected issues in a calm and solution oriented manner Throughout the entire order lifecycle you ensure a consistent professional and high quality customer experience Alongside daily operations you play an active role in improving processes and ways of working You contribute to projects focused on increasing efficiency structure and service quality translating operational and customer insights into concrete improvements You enjoy working beyond routine tasks take ownership of initiatives and collaborate cross departmentally to strengthen processes across the organization This position offers plenty of room for initiative and responsibility within a dynamic fast paced environment where continuous improvement and accountability are valued. Our offer30 paid working days off per year.

• Join monthly informal team gatherings and fun activities
• We work hard, but there s always room for humor and connection
• Short communication lines for quick decision-making
• International working environment where you connect with colleagues, customers and partners over the whole world
• A work environment where all colleagues are physically present in the office on all working days
• A positive, supportive, and energetic team culture.