Customer Service Officer Emiratisation

TALENTMATE; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

RAKBANK is seeking UAE National Customer Service Officers to join our Retail Banking team. This entry-level role offers a path to start a banking career with a focus on delivering excellent service and supporting branch operations.

You will assist customers with their banking needs, promote digital channels, and handle branch requests while adhering to policies and regulatory controls. A strong customer-centric mindset is essential.

Qualifications

• UAE National status with Family Book (emiratisation)
• Bachelor's Degree, Diploma, or equivalent qualification
• Experience in customer service, branch operations, retail, hospitality, sales, or banking is advantageous
• Strong communication and interpersonal skills
• Customer-centric mindset with service excellence
• Strong attention to detail and ability to work accurately in a fast-paced environment
• Positive attitude, willingness to learn, and ability to work effectively in a team

Responsibilities

• Deliver exceptional customer service by assisting customers with their banking requirements and resolving queries efficiently.
• Process branch service requests accurately while ensuring compliance with Bank policies and procedures.
• Support branch operations through the effective handling of customer requests, service transactions, and operational activities.
• Promote and support customer adoption of RAKBANK's digital banking channels and self-service solutions.
• Manage branch deliverables including cards, cheque books, statements, certificates, letters, and other customer documentation.
• Ensure adherence to service standards, regulatory requirements, and operational controls.
• Contribute to a collaborative team environment and continuously identify opportunities to improve customer experience and operational efficiency.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Education

Bachelor's or Diploma or equivalent

Job description

Job Description

Rakbank is committed to developing Emirati talent and supporting the UAEs Emiratisation vision. We are seeking customer-focused and motivated UAE Nationals to join our Retail Banking team as Customer Service Officers. This role provides an excellent opportunity to build a successful banking career while delivering exceptional customer service, supporting branch operations, and contributing to RAKBANKs commitment to excellence.

• Deliver exceptional customer service by assisting customers with their banking requirements and resolving queries efficiently.


• Process branch service requests accurately while ensuring compliance with Bank policies and procedures.


• Support branch operations through the effective handling of customer requests, service transactions, and operational activities.


• Promote and support customer adoption of RAKBANKs digital banking channels and self-service solutions.


• Manage branch deliverables including cards, cheque books, statements, certificates, letters, and other customer documentation.


• Ensure adherence to service standards, regulatory requirements, and operational controls.


• Contribute to a collaborative team environment and continuously identify opportunities to improve customer experience and operational efficiency.

What You Will Do

• Deliver exceptional customer service by assisting customers with their banking requirements and resolving queries efficiently.


• Process branch service requests accurately while ensuring compliance with Bank policies and procedures.


• Support branch operations through the effective handling of customer requests, service transactions, and operational activities.


• Promote and support customer adoption of RAKBANKs digital banking channels and self-service solutions.


• Manage branch deliverables including cards, cheque books, statements, certificates, letters, and other customer documentation.


• Ensure adherence to service standards, regulatory requirements, and operational controls.


• Contribute to a collaborative team environment and continuously identify opportunities to improve customer experience and operational efficiency.

What We're Looking For

• UAE National (Family Book required).


• Bachelors Degree, Diploma, or equivalent qualification.


• Experience in customer service, branch operations, retail, hospitality, sales, or banking is advantageous.


• Strong communication and interpersonal skills.


• Customer-centric mindset with a passion for service excellence.


• Strong attention to detail and ability to work accurately in a fast-paced environment.


• Positive attitude, willingness to learn, and ability to work effectively within a team.

This position is exclusively open to UAE Nationals as part of Rakbanks commitment to Emiratisation. We are dedicated to attracting, developing, and empowering Emirati talent through meaningful career opportunities, structured development programmes, mentoring, and clear career progression pathways. Join us and become part of the next generation of banking professionals shaping the future of the UAE.

Job Details

• Role Level: Entry-Level


• Work Type: Full-Time


• Country: United Arab Emirates


• City: Dubai


• Company Website: http://www.rakbank.ae


• Job Function: Customer Service


• Company Industry: Banking


• Sector: Banking