Customer Service Officer

Xite Fitness®; Dubai; On-site; AED 22,000 - 28,000; Full time

Job summary

Xite Fitness in Dubai seeks a proactive customer relations and sales administrator to manage enquiries, quotations, and order processing. You will coordinate with customers, log LPOs, and ensure documentation is complete for each sale.

Based in Dubai, the role requires strong communication, accuracy, and the ability to drive follow-ups to maximise conversions and timely payments. Salary is AED 2,000–2,500 per month.

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Log all customer enquiries into the CRM with accurate details and reference numbers.
• Serve as the main contact for customers, providing service information and updates.
• Prepare detailed quotations based on inspections and submit for review by the Service Head.
• Follow up on delivered quotes to accelerate conversions and address lost deals.

Skills

Phone etiquette

Verbal & written communication

Multi-tasking & organization

Job description

Key Responsibilities:

• 1.Customer Enquiry Logging:
  oLog all customer enquiries into the CRM system with accurate details and assign reference numbers for tracking purposes.
• 2.Customer Communication:
  oServe as the primary point of contact for customers, providing information about services, enquiry statuses, and updates.
• 3.Quotation Preparation:
  oPrepare detailed and accurate quotations based on inspection reports and submit them for review and approval by the Service Head.
• 4.Follow Up:
  oFollow-up with customers on delivered quotes to accelerate conversions. If a deal is lost, identify the reasons and work towards fulfilling the department's or individual targets.
• 5.LPO Management:
  oReceive and log Local Purchase Orders (LPOs) from customers, ensuring they match the terms and conditions of the quotation.
• 6.Sales Order Processing:
  oForward requests for sales order preparation to the sales administrator, ensuring that all necessary documents, including the LPO, quotation, and KYC details, are attached.
• 7.KYC Compliance:
  oGather and verify KYC documents from customers, including licenses, tax registration certificates (TRN), and credit application forms.
• 8.Document Management:
  oMaintain both soft and hard copies of customer documentation, ensuring proper filing and security measures.
• 9.Payment Follow-up:
  oFollow up with clients to ensure prompt and timely payments.
• 10.Customer Classification:
  oAssist in categorizing customers based on predefined criteria (e.g., regular, VIP, new) to tailor service and communication strategies.

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Salary: AED 2000-AED 2500