Customer Service Executive - FMCG

Gulf Processing Industries LLC; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Gulf Processing Industries LLC is seeking a Customer Service Executive to join our team in Dubai Investment Park (DIP), Dubai. You will coordinate daily order processing and ensure proactive customer communication, with a focus on accurate export documentation and on-time delivery performance using SAP order management.

Preference given to candidates with FMCG or perishable goods supply chain experience. Strong coordination with logistics and sales teams is essential to maintain OTIF delivery

Qualifications

• Experience with SAP order management processes.
• Ability to prepare export documentation accurately.
• Strong communication with customers and internal teams.

Responsibilities

• Coordinate daily order processing to ensure smooth operations.
• Proactively communicate with customers regarding order status and inquiries.
• Prepare and verify export documentation for shipments.
• Monitor OTIF delivery performance and report variances.

Skills

SAP order management

Export documentation

Customer communication

Tools

SAP

Job description

Gulf Processing Industries LLC is looking for a skilled Customer Service Executive to join our team in Dubai Investment Park (DIP), Dubai. Responsibilities include ensuring smooth order processing, proactive customer communication, accurate export documentation, and on-time delivery performance using SAP order management.

SAP SAP BI Order Management Export Documentation

• Gulf Processing Industries wants strong SAP order management and export documentation skills.
• FMCG or perishable goods supply chain background is highly preferred.
• Expect day-to-day coordination of order processing and OTIF delivery performance.