Customer Service Associate | Retail | Marks & Spencer | UAE

Al-Futtaim; United Arab Emirates; On-site; AED 67,000 - 112,000; Full time

Job summary

Marks & Spencer UAE is seeking a Customer Service Associate to generate sales and deliver a positive customer experience across daily store operations.

The role emphasizes maintaining cleanliness, meeting weekly targets, participating in inventories, and providing excellent service at fitting rooms and the cash wrap while adhering to policies and dress code.

Qualifications

• Friendly, engaging personality and comfortable with public interactions.
• Good verbal communication skills.
• Able to stand for a minimum of 8 hours.
• Confident, helpful and polite demeanor.
• Experience with stock replenishment.

Responsibilities

• Maintains store standards and cleanliness to create a sparkling environment.
• Represents a positive attitude toward merchandise, brand and company.
• Meets or exceeds weekly sales targets.
• Participates in inventories and store meetings.
• Provides quality service in fitting rooms and at the cash wrap; captures customer information.
• Greets customers with a smile and offers current product information.
• Follows store policies and procedures and adheres to dress code.
• Assists with housekeeping duties and visual presentation.
• Adjusts to flexible schedules and collaborates with peers and management.

Skills

Friendly personality

Verbal communication

Standing ability

Polite demeanor

Stock replenishment

Education

High School (Bachelor Preferred)

4-5 years’ experience in fashion industry

Job description

Job Requisition ID:167767

Overview of the role

The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

What you will do

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
• Participates in and attends all store meetings and other related functions
• Represents a positive attitude toward the merchandise, the brand and the company
• Participates in all inventories
• Assumes and completes other duties as assigned by store management.
• Meets or exceeds weekly sales targets
• Satisfactorily completes all duties as assigned by management
• Is punctual and adheres to designated work schedule
• Is flexible and works well with peers and management to accomplish duties
• Follows M&S Policies and Procedures 100%
• Performs housekeeping duties as required
• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
• Greets customers immediately upon entering the store with a smile and sincere non business like greeting
• Provides customers with current relevant information
• Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
• Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.

Required Skills

• The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
• Good verbal communication skills
• Ability to stand for a minimum of 8 hours
• Confident, helpful and polite and be physically fit
• Stock replenishment

What equips you for the role

• High School (Bachelor Preferred)
• 4-5 years’ experiencein Fashion industry.
• Proven ability to achieve goals.
• Good Personality
• Good communication skills
• Excellent relationship skills
• Accountability